Design Qandy - Executive - Customer Relationship (3-9 yrs)

Role: Customer Relationship Executive

Location: Mumbai

Who are we?

Design Qandy delivers personalized luxury interior and furniture design to India's discerning homeowners and corporates. Led by prolific, seasoned luxury brand builders, internationally trained designers, world-class professionals and passionate, steadfast teams of turnkey project execution specialists. We seek excellence in design and are committed to bringing back trust and excitement in the design process.

To know more about us, visit www.designqandy.com and https://instagram.com/designqandy

We are a lean team of high performing go-getters who take ownership of their roles in the organization. Debates and discussions are an important part of our culture and we encourage people to bring unique perspectives to the conversations.

Most importantly, we love solving problems. If you think you're cut out from a similar cloth, we'd encourage you to apply to this role.

What would you be required to do?

- Attending to all client phone call enquiries received from newspaper inserts, references, newspaper ads or marketing activities.

- Validation of client information as per our criteria and recording of the same in internal databases

- Fix appointment of the clients for the experience centre visits. Meet and greet them once they visit.

- Be the intermediary between them and design teams for initial requirements.

- Post the initial conversation the CRE would schedule and coordinate the meetings with the client.

- Give a tour of the experience centre if needed.

- The CRE shall follow up with the client and reschedule if case another visit is needed and give heads up to internal teams regarding the same.

- The CRE shall keep a record and maintain the data of all the meetings and visits in a diligent manner.

What skills we are looking for?

- Preferably Masters'/ bachelor's degree or 2-3 years' experience in client relations

- Proven record in handling HNI clients in luxury sector for 2-3 years

- Excellent communication and interpersonal skills

- Proficiency in Microsoft Office

- Passion and dedication towards client servicing

- Must be a good listener and pay attention to detail.

Skills needed:

- Prior experience in dealing with HNI clients.

- Excellent proficiency in verbal and written communication.

- Basic know-how of any ERP system