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1 TVS Credit Deputy Manager Job

Deputy Manager - Call Center

3-6 years

₹ 5 - 8L/yr

Pune

1 vacancy

Deputy Manager - Call Center

TVS Credit

posted 6mon ago

Job Role Insights

Flexible timing

Key skills for the job

Job Description

JOB DESCRIPTION

The Call Center Manager will be responsible for overseeing the operations of the call center. The ideal candidate will lead and manage a team of call center executives, ensure excellent customer service, optimize processes, and drive performance to achieve business goals. This role requires strong leadership, analytical skills, and a deep understanding of call center operations within the financial services industry.

  • Lead, coach, and motivate a team of call center executives to achieve performance targets and deliver excellent customer service
  • Monitor and analyze call center performance metrics, including call quality, response times, customer satisfaction, and productivity, to ensure service levels are met
  • Identify areas of improvement in call center processes and implement strategies to enhance efficiency and customer experience
  • Develop and deliver training programs to improve team skills, product knowledge, and customer handling capabilities
  • Ensure prompt and effective resolution of customer queries, complaints, and escalations to maintain high levels of customer satisfaction
  • Prepare and present regular performance reports to senior management, highlighting key metrics, achievements, and areas for improvement
  • Work closely with the Digital Lending team and other departments to align call center operations with business objectives and customer expectations
  • Ensure adherence to company policies, industry regulations, and best practices in call center operations

Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

Read full job description

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What Deputy Manager at TVS Credit are saying

4.3
 Rating based on 36 Deputy Manager reviews

Likes

Nothing to Like Now, Everything going bad only..

Dislikes

AVP Behaviour Not Good. Very Sarcastic.

  • Skill development - Poor
  • +3 more
Read 36 Deputy Manager reviews

Deputy Manager salary at TVS Credit

reported by 185 employees with 1-12 years exp.
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₹4.5 L/yr - ₹18 L/yr
10% more than the average Deputy Manager Salary in India
View more details

What TVS Credit employees are saying about work life

based on 2.4k employees
60%
60%
55%
98%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

TVS Credit Benefits

Submitted by Company
Job Training
Health Insurance
Soft Skill Training
Education Assistance
Team Outings
Work From Home +1 more
Submitted by Employees
Health Insurance
Job Training
Soft Skill Training
Work From Home
Team Outings
Free Transport +6 more
View more benefits

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Deputy Manager - Call Center

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6mon ago·via naukri.com

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