Deputy Manager - Debt Management Services - COE

Objective is to create a virtuous cycle of improvement in our product process to increase ease for our DMS Field team to run their daily activities.
Ensuring timely delivery of Legal system related project respective deliverables
Ensuring timely communication to stakeholders on project deliverables
Working experience of Mobile App will be an added advantage
Responsible for management of operational issues arises in DMS Legal system and to provide support to field team
Understanding of how collection works and interference of legal system work flow will be an added advantage.
Preparation of management MIS on various IT projects and deliveries
Understand change requirements to raise user stories and BRD with IT
To manage daily BAU s and assigned project status and progress.
Skill set for BRD and User Stories write-up
To create Test Cases Scenario to perform Biz UAT
Domain experience in Debt Management services will be an added advantage
Defined KPI daily monitoring

Key Decisions / Dimensions
To execute Legal system related cross-functional digital projects as per agreed timeline and in-line with RBI, legal compliance guidelines.
To run daily defined BAU s within defined timeline
To make sure defined KPI parameters are properly monitored, and action taken accordingly.

Major Challenges
To execute DMS Legal system related projects as per agreed timeline and in-line with RBI, legal compliance guidelines.
To make sure real time product platform support to field team

Required Qualifications and Experience
a) Qualifications
Engineering Graduates/ Postgraduate Fresher or experienced with Project Management skill set
b) Work Experience
More than 1-3 years of experience in financial industry
Understanding or experience in Project Management, Legal activities within collection domian, semi technical understanding of APIs, Experience of creating UI on Figma, Loan life cycle understanding, Ability to write basic SQL basic query will be added advantage