Manager - Debt Management Services - COE

• Objective is to create a virtuous cycle of improvement in our product & process to increase ease for our DMS Field team to run their daily activities.
• Ensuring timely delivery of Legal system related project & respective deliverables
• Ensuring timely communication to stakeholders on project deliverables
• Working experience of Mobile App will be an added advantage
• Responsible for management of operational issues arises in DMS Legal system and to provide support to field team
• Understanding of how collection works and interference of legal system work flow will be an added advantage.
• Preparation of management MIS on various IT projects and deliveries
• Understand change requirements to raise user stories and BRD with IT

Duties and Responsibilities

• To manage daily BAU s and assigned project status and progress.
• Skill set for BRD and User Stories write-up
• To create Test Cases Scenario to perform Biz UAT
• Domain experience in Debt Management services will be an added advantage
• Defined KPI daily monitoring

Key Decisions / Dimensions

• To execute Legal system related cross-functional digital projects as per agreed timeline and in-line with RBI, legal & compliance guidelines.
• To run daily defined BAU s within defined timeline
• To make sure defined KPI parameters are properly monitored, and action taken accordingly.

Major Challenges

• To execute DMS Legal system related projects as per agreed timeline and in-line with RBI, legal & compliance guidelines.
• To make sure real time product & platform support to field team

Required Qualifications and Experience

a) Qualifications

• Engineering Graduates/ Postgraduate Fresher or experienced with Project Management skill set

b) Work Experience

• More than 1-3 years of experience in financial industry
• Understanding or experience in Project Management, Legal activities within collection domian, semi technical understanding of APIs,
• Experience of creating UI on Figma, Loan life cycle understanding,
• Ability to write basic SQL basic query will be added advantage