Manager - Debt Management Services - COE

Objective is to create a virtuous cycle of improvement in our product & process to increase ease for our DMS Field team to run their daily activities.
Timely delivery of assigned project and CR deliverables
Ensuring timely communication to stakeholders on project deliverables
Responsible for management of operational issues arises in Web/CRM/ Mobile App system and to provide support to field team
Preparation of management MIS on various IT projects and deliveries
Understand change requirements to raise user stories and BRD with IT
To manage daily BAU s and assigned project status and progress.
Skill set for BRD and User Stories write-up
To run Biz UAT as per the test assigned cases scenarios
Domain experience in Debt Management services will be an added advantage
Defined KPI daily monitoring

Key Decisions / Dimensions
To execute DMS Auto Loan collection related cross-functional digital projects as per agreed timeline and in-line with RBI, legal & compliance guidelines.
To run daily defined BAU s within defined timeline
To make sure defined KPI parameters are properly monitored, and action taken accordingly.

Major Challenges
To make sure real time product & platform support to field team

Required Qualifications and Experience
a) Qualifications
Engineering Graduates/ Postgraduate Fresher or experienced with Project Management skill set
b) Work Experience
More than 0-2 years of experience in financial industry
Understanding or experience in Project Management, semi technical understanding of APIs, Loan life cycle understanding, Ability to write basic SQL basic query will be added advantage