Deputy General Manager operations For RCM @ Sagility Health , HYD

Greetings from Sagility!

We are hiring for the position of Deputy General Manager - Operations for Hospital and Physician Billing.

We are looking for someone with strong operations experience in the RCM (Revenue Cycle Management) industry. The ideal candidate will have:

• Mandatory experience in AR Calling and Denials management.(Voice process)
• Proven expertise in client handling and process improvements.
• A strong background in P&L management.
• Experience managing at least 300-400 FTEs
• Excellent English communication skills.

Position: Assistant General Manager - Operations

Experience: 16-20 years

CTC: As per industry standards

Work Location: Kondapur, Hyderabad

Shift: 4 PM to 3 AM (8-hour window)

Cab: Pick-up and drop-off provided.

Job Details

Big Picture Perspective:

Demonstrates awareness of competitor trends & it's business impact

Demonstrates an understanding of the impact of sub process/function performance on the engagement objective

Identifies long term issues, problems or opportunities for the sub process/process

Demonstrates a vision for the function / sub process

Understands and translates the organizations vision and goals into Program goals

(b) Business Acumen:

Optimizes profitability for the process / function

Aligns functional objective with business profitability

Demonstrates expertise in functional knowledge and the ability to apply them in the organizational context

(a) Planning & Organizing:

• Work with Program Head to help the account grow through Account Mining
• Prepare program budget and plan manpower
• Track program performance and its impact on the financial goals

(b) Directing & Monitoring:

• Lead the Program to achieve the agreed goals

(c) Accountability

Handle end to end operations of the Program efficiently and effectively

Consistently meet program SLAs across sub/ processes

• Ensure profitability of the process through cost optimization and accurate forecasting

(d) Problem Solving & Decision making

• Understand and manage the P&L for the process
• Learn to lead effectively in crisis, keeping focus on key information and decision points.

a) Relationship Building

• Coordinating with the client on process related issues & updates

Build and Manage successful Client Relationships

• Liaison with Client representatives to manage partner perception and day to day operational requirements

a) Passion for excellence

Manage daily performance to ensure that all Associates, Team Leads and Unit Leads are providing excellent Customer Service to all customers (internal and external).

Meet/exceed service and quality levels as assigned by Management/Client.

• Uphold Organization & Client values

a) Managing Self

• Optimal utilization of resources to meet productivity goals
• Administers policies and procedures consistent with sound judgment and an element of fairness.

b) Inspiring others / Managing teams

• Works with Cross-Functional Teams to ensure that both internal and external customer needs are met
• Ensure employees have a clear understanding of Clients business goals and performance expectations
• Provides leadership while coaching the teams to improve skills and ability
• Conducts team reviews, prepares and presents reports of the process to the Program Head
• Conduct appraisals
• Build and develop highly motivated team
• Mentor and coach team members with potential for growth/development
• Provides continuous feedback in the areas of recognition and corrective action
• Identify potential candidates for succession planning and create development pathway for them
• Build team cohesiveness through staff meetings, team goal setting and brainstorming

Mandatory skills : Should have strong exposure in RCM operations , AR Calling , Hospital or physicians billing experience with at least 300+ team size handling

Excellent English communication skills , strong people and client management skills .

c) Desired Skills

Excellent communicator

Exercises diplomacy and posses excellent interpersonal skills

Time management skills

People development skills, mentorship skills and resource management.

Analytical skills

Problem Solving

Decision Making

Self-motivated and a self-starter

Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures, strong and competent creator, deliverer and driver of change (both operational and cultural

Sound Knowledge of English

Excellent Client Relationship Management skills

Good understanding of the Domain

Good Knowledge of Financial Management

Knowledge of Six Sigma and application of Quality Tools is essential.

Desired Candidate Profile

Candidate should have minimum of 16+ years of experience in US Healthcare.

Should have experience managing teams for Provider RCM in US Healthcare Domain .

Should be managing large team, with leaders reporting into.

Should have managed End to End RCM accounts in the past.

Your life with us

Sagility believes in Doing Right by its People.

We believe in providing strong growth opportunities, multiple training programs to support your learning curve, exposure to large international clients and access to advanced technologies and solutions at your disposal - so that you can focus on making a difference through your role.

We are an inclusive, open, and welcoming organization where our people are at the heart of everything that we do. We believe in giving back to the local communities in which we operate. We have strong rewards and recognition platforms, programs where your ideas can turn into reality.

We respect the need for a composite life and to encourage the same, we have employee friendly leave policies for the much needed down time and a lot more. Our medical insurance coverage is one of the best in class, covering you and your family when you need it. Last but not the least, we have lots of fun everyday through our wellbeing programs, talent shows, engagement activities - its an endless list!

Interested folks can please share your updated resume on : sunkari.srikanth@sagilityhealth.com

or Share your resume to my Whats app on : 8309217838