Deputy General Manager

Position: Deputy General Manager (DGM)

Location: New Delhi (Head Office)

Experience Required: Minimum 5 years in operations management or related roles

Educational Qualifications: Bachelors degree in Business Management or Engineering (CS, ECE, IT); MBA preferred

Job Summary

We are looking for experienced and motivated Deputy General Managers to oversee the implementation and operational excellence of CSC services. The ideal candidates will bring strong fluency in the local language and deep familiarity with the region. Based in New Delhi, each DGM will be responsible for supervising the achievement of targets, improving service delivery, and ensuring the smooth execution of CSC projects.

Key Responsibilities

- Operational Oversight: Serve as the in charge for assigned operations, managing end-to-end CSC services and initiatives.

- Target Achievement: Collaborate closely with the team to ensure targets are met or exceeded.

- Team Coordination: Work with cross-functional teams to ensure that service operations are conducted efficiently and in alignment with strategic goals.

- Local Language Proficiency: Communicate fluently in the local language (Telugu, Kannada, Malayalam, or Tamil) to support effective operations and engagement with state stakeholders.

- Stakeholder Management: Foster relationships with internal and external stakeholders, including local authorities and partners.

- Continuous Improvement: Identify and implement process improvements to enhance service delivery and operational efficiency within the assigned state.

Qualifications & Skills

- Educational Background: Bachelor’s degree in Business Management or Engineering (CS, ECE, IT); MBA preferred.

- Experience: Minimum of 5 years in an operations, management, or related role, preferably with exposure to multi-state projects or regional management.

- Language Proficiency: Fluency in Telugu, Kannada, Malayalam, or Tamil is essential.

- Leadership Skills: Strong leadership and team management capabilities, with a proven track record of meeting operational targets.

- Analytical Skills: Strong analytical skills, with the ability to solve complex problems and make strategic decisions.

Locations & State Assignments

1. Telugu-speaking candidates – 2 positions

2. Kannada-speaking candidate – 1 position

3. Malayalam-speaking candidate – 1 position

4. Tamil-speaking candidate – 1 position