Senior Manager, Subtitling Coordination

Position Summary

• The role will be to manage the execution of Subtitling projects for Deluxe at the set quality and on-time delivery standards
• The role will manage the governance of subtitling projects with key stakeholders
• The role requires experience in working in a cross functional environment and driving global projects

Outcomes and Accomplishments

As a Senior Manager in Subtitling Coordination, you will:

• Be accountable for the overall operational activities of the span of languages and team they oversee.
• Need to ensure issues raised by the team are addressed at a larger level.
• Be the global POC for any coordination related concerns for their respective language streams/ pools.
• Provide oversight and direction to the employees in their vertical in accordance with Deluxe policies and procedures.
• Be responsible for department presentations and ensuring all data represented is accurate.
• Work closely with the Manager to ensure backfills are seen to and team resources are managed optimally.
• Liaise with relevant stakeholders such as Production Managers or Order Management reps (where applicable), setting up regular calls or meetings to exchange notes and discuss case studies.
• Be the owner of driving the right communication within the team, and ensuring best practices are adhered to when LCs and AMs communicate with internal and external parties.
• Work closely with GTM to gather feedback from users and ensure team is providing excellent customer service.
• Participate in different projects/ideas that help the team and the organization to meet their goals.
• Mentor the Manager to bring them up to the next level.
• Be required to do regular One-on-Ones with the direct reports and address any personal issues via right channels.
• Schedule skip level meeting with the team to gather feedback for the Assistant Managers and Managers and work with HRBPs as needed.
• Ensure employee work schedules including assignments, time off, cover for absenteeism, and overtime scheduling are maintained for the team and are validated regularly.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Work with the Managers, HRBP and ER team to ensure all people issues are addressed through the right channels.

What You Bring:

Qualifications

• Bachelor's degree in film, media production, communications, or a related field preferred.
• Proven experience in project coordination or management, with a track record of successfully leading teams and delivering projects on time and within budget.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire team members and foster a collaborative and supportive work environment.
• Excellent communication and problem-solving skills, with the ability to effectively manage conflict, negotiate agreements, and resolve issues in a timely and professional manner.
• Proficiency in project management tools and software (e.g., Microsoft Office, Sfera, Jira) preferred.