AM - FX and Precious Metals Options Confirmation French Speaker

Role Summary

This position lies within the FX and Precious Metals Options Confirmation Team. The role would be to draft and review Confirmations and process all Outbound and Incoming Confirmations tasks across the FX and Precious Metals Options Trades and Energy E2E processing, focusing and ensuring the timely confirmation retrieval within the EMIR and DFA requirements.

Individual needs to have eye for detail, drive, passion for such work, and be a self-starter. Excellent spoken and written English and French are critical for success in this role. Meeting customer service delivery within agreed operating guidelines and the respective currency payment cut-off time and due diligence requirements are also a core aspect of this role. 

Roles and Responsibilities:

Queue Management between Confirmations processes. Exception management & Prioritization.

Pro-actively review and identify knowledge/control gaps within process and take necessary action to mitigate risks.

To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified PLAs.

Responsible for relationship building and resolving customer inquiries in a professional manner (where applicable). Other responsibilities dependent on process assigned to.

Manages the daily operations ensuring that customers receive quality service through all channels of customer contact.

Ensure achievement of Performance Level Agreement (PLA) targets by self and the team, prevent and mitigate operational losses and utilize budget and resources within established requirements.

Work with the Manager of Operations to conceptualize, develop and implement process management and improvement initiatives to sustain acceptable degree of required performance and achieve business thrusts.

Continuously evaluate existing processes, challenging current procedures and suggesting enhancements as appropriate, in order to improve the Customer Service Proposition and increase levels of efficiency and STP at all levels and enhance controls

Continuously re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management

Ensure effective workflow management in order to meet timelines. And quality levels, checking and maintaining effective resource utilisation at all times.

Job requirements

Experience and Qualifications:

Knowledge

•       Experience in FX and Precious Metals Options and Derivatives knowledge would be an added advantage

•       A degree in accounting/finance/management/business administration. Higher qualification not a bar provided aspirations commensurate with the position.

Experience

At least 2 years of relevant experience in Investment Banking Operations. Experience in Outbound Confirmations process would be an added advantage.

Skills

•       Ability to speak and understand English and French fluently. French language proficiency minimum of level B2.

•       Ability to write business letters and reports

•       Good conversational/telephone skills

•       Ability to learn quickly and transfer knowledge appropriately

•       Possess knowledge on MS Office with good numerical and analytical skills. 

•       Flexibility to work shifts.

•       Ability to build rapport with and relate to and effectively develop a wide range of people.

•       Ability to maintain focus while working with voluminous data

•       Ability to multitask

•       Good Communication, planning and organizing skills.

•       Good initiation of improvements. Open to Change.

•       Able to work under challenging environment with tight timelines.