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T&T-Cyber-D&R-Manager-SOC Operations Leader
1-6 years
Mumbai
1 vacancy
T&T-Cyber-D&R-Manager-SOC Operations Leader
Deloitte
posted 16hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- SOC Operations Management :
- Lead 24/7 operations of the MSSP SOC, ensuring continuous monitoring, analysis, and response to security incidents across multiple client environments.
- Manage and support a team of SOC analysts (Tier 1, Tier 2, Tier 3), incident responders, and engineers in handling security incidents for clients.
- Ensure that SLAs (Service Level Agreements) with clients are met, including response times, reporting, and incident resolution.
- Oversee shift management and ensure that the SOC is properly staffed to meet operational requirements.
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- Incident Detection, Response, and Escalation :
- Oversee the detection, investigation, and response to security incidents within client environments.
- Ensure proper escalation of incidents to client contacts based on the severity and impact of the incident.
- Lead incident management processes, ensuring clear communication and effective coordination between SOC teams and clients during incidents.
- Conduct post-incident reviews, ensuring that root causes are identified and that lessons learned are incorporated into operational procedures.
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- Customer Relationship Management :
- Serve as the primary point of contact for key client accounts, ensuring effective communication and alignment of security services with client expectations.
- Conduct regular client meetings to discuss SOC performance, incidents, and overall security posture.
- Provide reporting and metrics to clients on security operations, incident handling, and threat landscape updates.
- Address client concerns and feedback, ensuring a high level of customer satisfaction.
-
- Service Delivery Optimization :
- Continuously review and optimize SOC processes, workflows, and tools to improve efficiency and effectiveness.
- Implement automation and orchestration (SOAR) to streamline repetitive tasks and improve response times.
- Collaborate with security engineering teams to maintain, update, and fine-tune detection systems (SIEM, IDS/IPS, EDR) and ensure the SOC s capabilities remain state-of-the-art.
- Implement proactive threat hunting and use case tuning to reduce false positives and increase detection accuracy.
-
- SOC Technology Management :
- Oversee the use and management of SOC tools such as SIEM, SOAR, EDR, threat intelligence platforms, and log management solutions.
- Ensure that log sources, alerts, and security data from client environments are properly ingested and monitored.
- Work with the engineering team to ensure that tools and technologies are up-to-date and meet the operational needs of the SOC and its clients.
-
- Team Leadership and Development :
- Lead, coach, and mentor the SOC team, providing training and professional development opportunities to enhance their skills and knowledge.
- Conduct performance evaluations, set goals, and provide feedback to SOC team members.
- Foster a culture of collaboration, knowledge sharing, and continuous improvement within the SOC team.
- Ensure team members are cross-trained on various tools and security technologies used within the MSSP SOC.
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- Compliance and Reporting :
- Ensure SOC operations comply with industry standards and regulations (e.g., ISO 27001, PCI-DSS, GDPR) and client-specific security requirements.
- Provide regular and ad-hoc reports to clients, demonstrating SOC performance, incident details, threat trends, and service improvements.
- Manage audits and assessments of SOC processes and ensure that the SOC meets internal and external compliance requirements.
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- Threat Intelligence and Continuous Improvement :
- Collaborate with the threat intelligence team to stay updated on the latest threats, vulnerabilities, and attack techniques.
- Incorporate threat intelligence into SOC workflows and detection use cases to improve threat detection capabilities.
- Lead efforts to refine and develop new use cases, alerts, and detection logic to ensure the SOC can effectively respond to emerging threats.
-
- Collaboration and Communication :
- Act as the bridge between the SOC team, other departments, and external partners, ensuring smooth communication and collaboration across the organization.
- Collaborate with the incident response, security engineering, and risk management teams to improve overall security posture.
- Engage with vendors and technology providers to optimize the SOC s toolset and capabilities.
-
Qualifications:
- Education : Bachelor s degree in Information Security, Computer Science, or a related field. A Master s degree in Cybersecurity or Business Management is preferred.
- Experience :
- 7+ years of experience in cybersecurity, with at least 3+ years in SOC management or an equivalent leadership role.
- Experience working in an MSSP or managing security operations for multiple clients is preferred.
- Strong experience with security tools (SIEM, EDR, IDS/IPS), threat intelligence, and incident response.
- Proven track record of leading teams in a 24/7 SOC environment.
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- Certifications : One or more of the following (or similar):
- CISSP (Certified Information Systems Security Professional)
- CISM (Certified Information Security Manager)
- GIAC (GCIH, GCIA, GSOC)
- CompTIA Security+
- CEH (Certified Ethical Hacker)
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Location and way of working
- Base location: Mumbai & Gurgaon
- This profile involves 24*7 operations role and the individual is expected to operate at night/evening and afternoon shifts.
- Work From Office is our default way of working
Employment Type: Full Time, Permanent
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What people at Deloitte are saying
Operations Leader salary at Deloitte
reported by
1
employee
with 17
years exp.
₹20.7
L/yr - ₹26.4
L/yr
97%
more
than the average Operations Leader Salary in India
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What Deloitte employees are saying about work life
based on 16.8k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Deloitte Benefits
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