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Deloitte

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3.8

based on 17k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

610 Deloitte Jobs

Deputy Manager Contract Management

Deloitte Shared Services India Pvt. Ltd

3.8

based on 17k Reviews

6-10 years

Bangalore / Bengaluru

1 vacancy

Deputy Manager Contract Management

Deloitte

posted 7hr ago

Job Role Insights

Flexible timing

Key skills for the job

Quality Assurance Information Technology CRM Contract Management Customer Experience Management Project Delivery

+ 2 more

Job Description

- Project Implementation: Manage the implementation of contract lifecycle management solutions, ensuring high-quality and timely delivery to customers.

- Customer Engagement: Gather project requirements, analyze customer needs, and communicate regularly to ensure smooth project execution.

- Demonstrations & Presentations: Lead product demos and present features to customers, assisting with post-project activities and introducing new features when necessary.

- Problem Solving: Identify barriers to project success and provide solutions to optimize the customer experience.

- Post-Project Support: Deliver support for ongoing maintenance, configuration updates, and feature enhancements after the initial project delivery.

- Collaboration: Secure resources to support the implementation and maintain constant communication with both internal teams and customers.

- Documentation: Draft project scopes, timelines, and effort estimates for each engagement to ensure clarity and agreement from all parties.

Required Skills & Competencies:

- Contract Lifecycle Management Expertise: Experience with Sirion Contract Lifecycle Management or similar CLM solutions.

- Customer Relationship Management: Strong background in managing customer relationships, particularly in a software/tech environment.

- Communication & Collaboration: Excellent verbal and written communication skills, with the ability to present complex ideas clearly and professionally.

- Problem-Solving: Ability to identify challenges and proactively find solutions to enhance project delivery.

- Technical Acumen: Background in IT, including knowledge of software systems and the ability to work with technical teams on system configuration and optimization.

Qualifications:

- Bachelors Degree in Information Technology or related field.

- 6 - 10 years of experience in customer-facing roles, such as Functional Consultant or Customer Relation Advisor, preferably in the technology or software sectors.

- Proven experience in implementing and managing contract management software (Sirion or similar).

- Certifications in Sirion Certified CLM Consultant, Sirion Certified CLM Professional, etc. are highly desirable.

Employment Type: Full Time, Permanent

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