Senior Consultant | Adobe Campaign | Bengaluru | Marketing & Commerce

The challenge

The Consultant / Senior Consultant - Adobe Campaign is a technical role that requires providing Consulting advice and support to Clients for Implementing Adobe Campaign solution and any technical advisory required afterwards. This is a client-facing role and requires consultant to liaise with the client, understand their technical and business requirements and then Implement Adobe Campaign solution in a manner client gets most value out of the solution. Consultant s main objective is to drive successful delivery and maintaining a high level of satisfaction for our customer.

The Senior Technical Consultant will enable client success by providing innovative solutions leveraging Adobe s Digital Marketing Suite of products. The consultant will develop coding best practices and solutions that integrate with the client s current online infrastructure including mobile and any third party advertising efforts. The role includes utilizing and developing best practices for integrating Digital Marketing Products with existing websites, providing support and training to other marketing specialists as needed, mentoring new Development Consultants, maintaining documentation of solutions and integrations,

continuing education on new technologies and platforms that provide benefit to the Digital Marketing Suite and the implementations and delivering top notch solutions to clients.

What you ll do

Provide Implementation consultancy, Customer Assistance and post-implementation support to Adobe Campaign clients in their deployment and use of Adobe Campaign solution. Specifically (but not limited to): o Work with Clients to assess requirements

o Configure & Design Adobe Campaign to meet customer business needs by understanding their database architecture and setting-up ETL and data-flows

o Configure the Adobe Campaign solution to customers requirement including Campaigns set-ups, building web pages using Scripting

o Develop customer specific solutions where necessary and document them

o Proactive problem diagnosis, troubleshooting and resolution

Create Implementation plans for new and existing clients

Knowledge transfer/Training to customers on solution implemented

Product Installations, Upgrades and Configuration activities

Reporting on project delivery to Project Management and Manage projects on your own in smaller projects which don t have dedicated Project Managers

Build great working relationship with Onshore Consulting team, Learn and Adopt best-practices from such teams globally

Work closely with the Quality Assurance team to ensure professional delivery of technical implementations

Act as a Development lead point of contact with Digital Marketing Consultants

Learn multiple Adobe Digital Marketing Solutions and provide multi-product Enablement and Integration solutions to strategic clients

Work with Digital Marketing Consultants to make recommendations in regards to Digital Marketing Suite technical implementations

Support additional team members by mentoring and teaching

Work closely with the Quality Assurance team to ensure professional delivery of Business Consulting Service to your clients

What you need to succeed

Expertise and Experience in SQL (Oracle / SQL Server / PostgreSQL)

Programming experience (Javascript / Java / VB / C# / PHP)

Knowledge on Web Technologies like HTML, CSS would be a plus

Good communication skills to ensure effective customer interactions, communications, and documentation

Self-starter - Organized and highly motivated

Fast learner, ability to learn new technologies/languages

Knowledge of HTML DOM manipulation and page load events a plus

Project Management skills a plus

Ability to develop creative solutions to problems

Able to multi-task in a dynamic environment

Able to work independently with minimal supervision

Experience leading team members will be a plus

Technology Summary

Adobes solutions meet the needs of a diverse customer base that spans from consumer to enterprise. The Digital Marketing Suite enables online marketing agility to enable organizations to attract new audiences, deliver targeted, relevant content, and optimize site campaigns real-time for increased click-through, conversions, and revenue. By combining Adobes content creation tools and ubiquitous clients with Adobes Online Marketing Suite, Adobe is well positioned to deliver solutions that can transform the future of engaging experiences and ecommerce across all digital content, platforms and devices. For designers, developers, and online marketers, an integrated workflow - with optimization capabilities embedded in the creation tools - will streamline the creation and delivery of relevant content and applications. This optimization will enable advertisers and advertising agencies, publishers, and e-tailers to realize greater ROI from their digital media investments and improve their end users experiences.

Adobe Campaign (erstwhile Neolane) is a world-class, cross channel campaign management solution that powers marketers as they harness the intelligence of an integrated customer profile, build meaningful relationships with their customers, deliver relevant offers and messages, and orchestrate great experiences - in real-time; all through an open and flexible architecture.