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Manager | SAP Basis| SAP
9-12 years
Bangalore / Bengaluru
1 vacancy
Manager | SAP Basis| SAP
Deloitte
posted 3hr ago
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Job Description
Job Title: Manager | SAP Basis | Bengaluru | SAP
Job requisition ID :: 76905
Date: Jan 24, 2025
Location: Bengaluru
Designation: Manager
Entity:
EXPECTATIONS AND TASKS
- SDS acts as the interface for the EOS delivery team with the customer CDMs/TSMs, planning service requests and support throughout the request lifecycle.
- Possess a comprehensive understanding of the customers business, goals, and challenges to offer innovative solutions and recommendations.
- Serve as an escalation point for technical issues related to the EOS customer landscape.
- SDS acts as the primary contact from the EOS delivery teams in the different service areas - Service Request Fulfilment, Incident Management, Event Management and Problem Management.
- Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText etc.
- Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines.
- Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred).
- Proven ability to manage operational tasks, handle customer escalations, and drive process improvements.
- Ability to thrive in a high-pressure environment and consistently add value to customers and the organization.
- Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery.
- Collaborate with Product Development and support for roadmap, feature and bug fixes.
- Proficient in analytical and solution-oriented thinking.
- Excellent written and verbal communication skills in English.
WORK EXPERIENCE
- Bachelors degree or higher in Computer Science, Engineering, or Information Management
- Minimum of 6 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase.
- Advanced technical background in Linux-based server operating systems
- Project management skills to efficiently handle customer projects and resolve issues would be a desirable skill.
Employment Type: Full Time, Permanent
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