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Dell

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4.1

based on 3.7k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Consumer Electronics Company - 2024

46 Dell Jobs

Principal Engineer International Product Support

Dell International Services India Private Limited

4.1

based on 3.7k Reviews

8-10 years

Bangalore / Bengaluru

1 vacancy

Principal Engineer International Product Support

Dell

posted 16hr ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Networking SQL Customer Support SCCM Postgresql Cisa

+ 3 more

Job Description

As a Product Support engineer , you will be responsible for high-level support of company-released products through the end-of-service life (EOSL). Leads the timely analysis of potential product defects identified either through formal escalations from regional Technical Support teams or from hands-on experience. Works cross-functionally with other engineering teams and selected technology partners to carry out action plans to close defects and/or information gaps, and also works with quality, services, customer support, and sustaining personnel in determining the cause of failures and monitors failure trends. Engages external customers directly during issue analysis or to present findings.

You will:

Develop and deliver presentations of business and/or engineering information to all audiences including senior leadership Provides and helps identify training requirements for the team s more junior members
Analyzes, estimates, reviews and software specifications for business requirements
Provides leadership role in team initiatives and meeting goals and targets for the department
Drives both complex reactive (PSE) and preventative (NPI_ issues appropriately with minimal coaching; demonstrates strong contingency planning

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role:

Essential Requirements

8+ years of Security experience with a major focus on, specifically around encryption and anti-virus solutions
Scripting and PowerShell strong skills with a minimum of 3 years of experience required
Enterprise software deployments and support
Enterprise experience in supporting mid to large strategic accounts; Networking fundamentals, Windows Client and Windows Server OS experience
Experience in deploying software solutions via SCCM/Intune, WS1

Desirable Requirements

Bachelor s degree. IDM experience/concepts is a strong plus. Database experience, specifically SQL Server and/or PostgreSQL
Preferred certifications: Security+/ CISA or CISM/ CISSP, preferred CISSP-ISSAP/ Network+/ Any other security certification.

Employment Type: Full Time, Permanent

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