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Dell

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4.1

based on 3.7k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Consumer Electronics Company - 2024

39 Dell Jobs

Service Delivery Engineer 1-Backup(Networker, DataDomain)

Dell International Services India Private Limited

4.1

based on 3.7k Reviews

3-7 years

₹ 4.5 - 13L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Service Delivery Engineer 1-Backup(Networker, DataDomain)

Dell

posted 5hr ago

Job Role Insights

Flexible timing

Key skills for the job

VMware CCTV Monitoring ITIL Service Delivery Management IT Infrastructure Management Continuous Improvement

+ 2 more

Job Description

As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You will:

First line of support for all IT related requests via ticketing tool and emails. Also receive few phone calls.
Troubleshoots low-to-moderate technical problems within acceptable service levels, often with assistance from teammates
Communicates primarily within functional teams to provide problem resolution updates
Strives to understand and leverages technical and incident communication structure
Monitors and reacts to output from tools and monitoring systems and applies information to outages and process improvement projects

Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role: Essential Requirements:

3+ years of working experience in IT industry monitoring and managing IT infrastructure components.
2+ Years strong experience in Networker, Data Domain.
Knowledge on VMware products, understanding of ticketing tools, monitoring and alerting.
Understanding of methodologies like ITIL, Agile, Scrum, DevOps, and SRE
Flexible to work in shifts 24x7 environment

Desirable Requirements

ITIL Foundation and intermediate module
Dell Technologies products Certification in one or more products related to backup and recovery technologies (DPS).

Employment Type: Full Time, Permanent

Read full job description