DELIVERY MANAGER-FINANCE

Responsibilities


As Deputy Group Manager, you will Lead Finance and Accounting clients and handle Finance and Accounting operations across towers as the Global Operations Manager for R2R.

You will focus on Reporting, General Ledger Entries, Intercompany Reconciliation globally, Fixed assets and Cash and Bank management.

Manage client engagements/contracts across geographies - Operations support for establishing processes, metrics identifications and reporting.

Responsible for managing relationships with customers at the senior management level and ensuring customer happiness.

Demonstrate Thought leadership in bringing value to the client - technology and analytics.

Build and maintain robust tracking mechanism for key indicators of the operations to support decision-making.

Responsible for tracking and driving all process parameters critical to quality for process delivery.

Run career development activities for team members, team leaders and managers, including performance management, feedback, and training.

Ensure adequate mentorship and training of team members to ensure process objectives and Customer requirements are met.

Handle and ensure overall F&A delivery for various global regions.

Drive transformation projects.

Manage account reconciliation process and drive policy adherence along with implementation of tools and usage.

Responsible to drive productivity and efficiency per contractual requirement.

Ensure adherence to control and compliance policies and procedures.

Lead operational and governance calls with clients and IBM internal Partners.

Ensure Service Level Agreement (SLA) management and Issue protocol.

Engage and effectively be responsible for the team through regular appraisals, connect and issue resolution.

Build backup and cross-training plans and ensure they are implemented and revisited regularly.

Required education
Bachelor's Degree

Preferred education
Master's Degree

Required technical and professional expertise