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3 Hexaware Technologies Delivery Manager Jobs
Delivery Manager
5-7 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Delivery Manager
Hexaware Technologies
posted 30d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Delivery Manager will oversee the end-to-end service delivery process, manage client relationships, and work closely with internal teams to ensure smooth operations and customer satisfaction.
Improve project profitability by reducing buffers, planning rotation, grade mix, improving utilization and project location.
Risk & Opportunity identification, mitigation planning and monitoring Walkthrough of Account
Prepare consultant plan and plan for right consultant mix.
Ensure quality of product delivered.
Review Project Metrics/ SLAs and their achievement and take corrective action.
Review Project risk & opportunities and initiate appropriate action.
Timely billing in line with payment milestones
Track customer complaints and escalations to closure
Improve productivity of the team by initiating and tracking CVAs and improvement actions
Ensure employee satisfaction of all members working in the account.
Customer interaction and ensuring customer delight.
Negotiating / agreeing service requirements and expected service characteristics with the customer.
Initiates any actions required to maintain or improve service levels as decided during the reviews.
Review and negotiate service contracts, ensuring compliance with legal and commercial requirements.
Monitor service delivery costs, budgets, and financial targets, taking corrective actions as needed.
Collaborate with the finance team to manage billing, invoicing, and financial reporting processes.
Improve project profitability by reducing buffers, planning rotation, grade mix, improving utilization and project location.
Risk & Opportunity identification, mitigation planning and monitoring Walkthrough of Account
Prepare consultant plan and plan for right consultant mix.
Ensure quality of product delivered.
Review Project Metrics/ SLAs and their achievement and take corrective action.
Review Project risk & opportunities and initiate appropriate action.
Timely billing in line with payment milestones
Track customer complaints and escalations to closure
Improve productivity of the team by initiating and tracking CVAs and improvement actions
Ensure employee satisfaction of all members working in the account.
Customer interaction and ensuring customer delight.
Negotiating / agreeing service requirements and expected service characteristics with the customer.
Initiates any actions required to maintain or improve service levels as decided during the reviews.
Review and negotiate service contracts, ensuring compliance with legal and commercial requirements.
Monitor service delivery costs, budgets, and financial targets, taking corrective actions as needed.
Collaborate with the finance team to manage billing, invoicing, and financial reporting processes.
Qualifications
Bachelors degree in business administration, information technology, or a related field (or equivalent experience).
Proven experience of 15+ years in service delivery management or a similar client-facing role.
Experience in Support engagements, with multiple service tracks (Applications, Infrastructure, BPS, Security) managing team of 100+ members, across multiple locations.
Excellent interpersonal and communication skills, with the ability to build and maintain relationships with clients and internal stakeholders.
Demonstrated leadership and team management abilities, fostering a collaborative and high-performance culture.
Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.
Strong problem-solving skills and the ability to handle and resolve conflicts or escalations.
Proficiency in using service management tools and systems.
Bachelors degree in business administration, information technology, or a related field (or equivalent experience).
Proven experience of 15+ years in service delivery management or a similar client-facing role.
Experience in Support engagements, with multiple service tracks (Applications, Infrastructure, BPS, Security) managing team of 100+ members, across multiple locations.
Excellent interpersonal and communication skills, with the ability to build and maintain relationships with clients and internal stakeholders.
Demonstrated leadership and team management abilities, fostering a collaborative and high-performance culture.
Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.
Strong problem-solving skills and the ability to handle and resolve conflicts or escalations.
Proficiency in using service management tools and systems.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Delivery Manager roles with real interview advice
People are getting interviews at Hexaware Technologies through
People are getting interviews through
(based on 450 Hexaware Technologies interviews)
Job Portal
Campus Placement
Walkin
Referral
Company Website
Recruitment Consultant
37%
24%
11%
8%
6%
2%
12% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What Delivery Manager at Hexaware Technologies are saying
Rating based on 2 Delivery Manager
reviews
Anonymous · Automation
in Navi Mumbai
Likes
I am getting flexibility to utilize my skills and take decision followed by management
Dislikes
Actually difficult to identify but definitely the way company is growing really appreciate
Read 2 reviewsDelivery Manager salary at Hexaware Technologies
reported by
27
employees
with 16-23
years exp.
₹17.5
L/yr - ₹35
L/yr
At
par with the average Delivery Manager Salary in India
View more details
What Hexaware Technologies employees are saying about work life
based on 5.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Hexaware Technologies Benefits
Submitted by Company
Group Mediclaim Insurance Skill Upgradation Paid time off Rewards and Recognition
Submitted by Employees
View more benefits 
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Hexaware Technologies Chennai Office Locations
Chennai Office
Hexaware Technologies, H5, Sipcot IT Park, Navallur Post, Kancheepuram District
Chennai
Tamil Nadu 603103
Tamil Nadu 603103
Chennai Office
Hexaware Solutions Pvt. Ltd, T Nagar
Chennai
Tamil Nadu 600006
Tamil Nadu 600006
General Manager - Delivery/Test Manager - Capital Markets
18-23 Yrs
₹ 25 - 35L/yr
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