Director, Delivery Management (Retail)

We are seeking a Senior Engineering Leader with a strong product development background to be part of our delivery team. This individual will be responsible for: 1) building engineering teams with a product mindset, 2) instilling a DNA of engineering excellence, and 3) fostering a continuous improvement mindset within the organization. This position will play a pivotal role in our ability to scale key account(s) in India. Ideally, this individual will be located in Gurgaon or Bengaluru.

The ideal candidate will have significant experience in a technical leadership role, managing large teams of developers, exceptional people management skills, hands-on development and design experience, the ability to delve deep into technology and expand into business applications as needed, a deep understanding of agile methodologies, exceptional communication and presentation skills and is not afraid to get their hands dirty. If this sounds like a role for you, please review the details below.

In this role, you will be helping EPAM Clients adopt a modern delivery approach to envision, design, build, deploy, and operationalize products & platforms. Particular emphasis is on engineering excellence, cultivating agile thinking, improving the flow of work using right engineering practices, automation, and cloud enablement. You will work with a global talent pool of Engineering leaders, Business Unit Heads, and the Senior Leadership team to deliver enterprise solutions for clients from various industries, to build talent pools to deliver projects and to contribute to pre-sales activities.

EPAM occupies a unique position in the technology and digital services industry. Part agency, part consultancy, part innovation lab, EPAM is dedicated to helping global enterprises thrive in the technology age. We innovate breakthrough strategies, experiences and products designed to reinvent the relationship between companies and their customers. We believe in testing and measuring, in continuous improvement, in the relentless pursuit of results.

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Responsibilities
Provide leadership and strategic planning to the Delivery Management function within EPAM India
Lead and manage diverse project teams facilitating the delivery of software solutions while ensuring client satisfaction and project quality
Maintain a primary focus on client engagement and on managing client expectations while ensuring the project's economic viability and success
Foster Engineering Excellence within the teams - enforce best practices for software development and project management to facilitate high-quality, efficient project delivery
Deploy your expertise, innovative capabilities, and market understanding to provide value and ensure delivery excellence
Encourage Engineering Excellence as the standard working model, embracing modern delivery approach to envision, design, build, deploy, and operationalize products & platforms
Implement proactive strategies to improve client satisfaction and employee Net Promoter Score (eNPS), with a focus on reducing involuntary project attrition
Encourage a culture of learning, ensuring adherence to key learning initiatives such as AI, Cloud and Engineering Excellence education
Collaborate with sales and account management teams to support pre-sales activities, including project estimations and proposal development
Requirements
Bachelor's or Master's degree in Information Technology or a related field
20+ years of experience in the IT services industry
10+ years of experience in project delivery leadership roles, with hands-on experience leading large programs of 10+ feature teams
Experience in P&L management, technical architecture, code review, and solution architecture
Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences
Proven experience in customer relationship management, conflict resolution, and project escalation management
Ability to handle multiple competing priorities in a fast-paced environment
Solid understanding of the technology landscape and hands-on experience with digital technology initiatives
An innovative mindset and a strong drive to stay up to date with the latest technological advancements
Ability to solve complex, technical & business problems, partnering with a wide range of audiences
A strong track record of project delivery for large, cross-functional, projects
Ability to handle multiple competing priorities in a fast-paced environment
C1 English level proficiency
Nice to have
Knowledge of Java and .NET technologies
Relevant certifications in Project Management (PMP, CSM, SAFe, or similar)
Experience in Retail domain