Delivery Manager - SAP

Job title Delivery Manager SAP

Location Hyderabad, India

Job model Hybrid

The Delivery Manager oversees the service portfolio for SAP services at dsm-firmenich, focusing on on-premise systems, with detailed attention to Manufacturing, Order-to-Cash, and Product-related scopes. Working closely with the Chapter Lead, they define and develop the service portfolio, guiding end-to-end SAP service delivery. Responsible for service contracts, the Delivery Manager ensures delivery by diverse partners in a global context, fostering collaboration with Chapter Leads, Digital Partners, and Regional Teams. They support dsm-firmenich s sourcing strategy for Application Services, engaging and managing external suppliers, monitoring performance, and serving as a point of escalation.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

• Accountable for SAP and related service delivery, including ownership of service contracts and ensuring service provider accountability.
• Responsible for addressing service critical issues, reviewing and reporting service performance to various stakeholders.
• Ensures up-to-date service descriptions, participates in disaster recovery planning, and maintains system availability and reliability.
• Oversees incident, problem, and change management, coordinating with relevant stakeholders.
• Tracks service delivery realization, verifies invoices, and provides input on tariffs and billing. Stays informed about global SAP trends.
• Challenges IT suppliers on service levels and innovation, defines strategic Key Performance Indicators, and drives continuous improvement. Fosters a high-performance culture within the team.

We bring.

• A rich history and a promising future of bold scientific innovation and passionate creation with our customers.
• A space to grow by encouraging and supporting curiosity and an open mindset.
• A culture that prioritizes safety and well-being, both physically and mentally.
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
• A flexible work environment that empowers people to take accountability for their work and own the outcome.
• Barrier-free communities within our organization where every employee is equally valued and respected regardless of their background, beliefs, or identity.

You bring .

• Bachelor s or master s degree, or equivalent experience, with around 10 years of domain expertise. Strong grasp of SAP on-premises services, and familiarity with SAP Cloud services is a plus.
• Proficient in supporting SAP processes like change management and transport management. Possesses sharp analytical skills and deep knowledge of Application Managed Services to drive discussions, oversee service providers, and manage the services landscape effectively.
• Fluent in English, with outstanding written and verbal communication abilities.
• Capable of articulating ideas clearly to senior stakeholders and all organizational levels.
• Exceptional interpersonal skills to nurture positive relationships with customers and business partners, orchestrate diverse stakeholders, and share insights with colleagues promptly.
• Skilled negotiator comfortable managing conflicting stakeholder interests with confidence and finesse.

The application process: Interested in this positionPlease apply on-line by uploading your resume in English via our internal career portal. For . We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate - theres a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicants race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the worlds growing population to thrive.