Global Capability Centres (GCCs) are increasingly gaining strategic significance, bringing innovation and elevated customer experience. Global Captive Solutions (GCS) is Cyient s response to build a Fit For Purpose model to closely align our portfolio of services and grow Cyient s market share in this space
AGILITY , CONSISTENCY and COMPETITIVENESS are the three cornerstones of deliverables backed by Cyient s deep domain expertise and problem-solving DNA, at the core of the strategy ensuring an unparallel value proposition in meeting the dynamic needs of the GCCs in India
Summary:
We are looking for an ambitious and energetic Delivery Lead to manage an account portfolio of energy and utilities customers part of GCS business. The incumbent shall be responsible to manage plant engineering services delivery to the committed service levels and customer satisfaction thereby helping grow the account share and profitable growth of portfolio
Skills & Experience:
Delivery Excellence:
Lead the planning, execution, and delivery of customer projects needs, ensuring adherence to agreed timelines and budget by managing delivery metrics
Collaborate closely with customers to understand requirements, manage expectations , and ensure client satisfaction
Oversee customer-deployed resources , ensuring their performance, managing attrition, and streamlining replacement processes
Oversee demand to fulfillment process to ensure we are onboarding to committed plan
Proactively proposing continuous improvement in customer projects by adopting industry best practices and incorporating innovations and emerging technologies
Continuously assess the customer requirements and needs for Skilling/Re-skilling of available talent to ensure serviceability
Stakeholder Management:
Coordinating between internal enabling functions and customers , ensuring seamless on-time resources deployment
Align project objectives with senior leadership goals, maintaining harmony between business strategies and delivery outcomes.
Foster long-term, strategic relationships with customers ensuring continuous growth of Net Billable Head count thereby improving the customer share
Risk & Financial Management:
Proactively identify potential risks , devise mitigation strategies, and handle unforeseen challenges with agility
Ensure Financial KPIs for existing business - Revenue & Gross Margin
Man age Delivery Operations for assigned accounts to ensure disciplined execution of timesheet compliance, Approvals, Billing and collection of account receivables
Required Skills & Experience:
15+ years of experience in managing cross discipline delivery projects in plant engineering domain
Familiarity with plant engineering disciplines (e.g., piping, electrical, instrumentation, Civil/Structural, Mechanical, Process etc) and associated tools
Deep understanding of Plan engineering services domain, market trends and emerging technology trends
Proven expertise in managing large cross-functional teams, driving performance, and ensuring team motivation
Proficiency in project management tools and methodologies (e.g., Agile, Waterfall)
Strong communication and interpersonal skills to engage effectively with clients and internal teams
Analytical and problem-solving capabilities, with an ability to thrive in high-pressure, dynamic environments
Experience in financial management and resource allocation