Ecommerce executive For lower parel location For Delicia food-monginis

Objectives of this role

• Develop and implement effective e-commerce growth strategies to identify and capture new

customer base and business opportunities.

• Optimise end-to-end e-commerce journey for our customers, from lead generation to

conversion and post-purchase follow-up.

• Manage and maintain e-commerce platforms, including product listings, pricing and inventory

management.

• Enhance customer experience by working closely with other departments, such as marketing,

content and customer service.

Your tasks

• Conduct market research and analyse data and generate reports to track e-commerce

performance, identify trends and make data-driven recommendations for improvement.

• Collaborate with cross-functional teams, including development, marketing and customer

service, to execute online campaigns and promotions to attract leads.

• Monitor customer feedback, reviews and ratings to identify areas of improvement and

implement strategies for enhancing customer satisfaction and retention.

Required skills and qualifications

• 2-3+ years of experience in the e-commerce industry with a proven track record of driving online

sales and achieving revenue targets.

• Strong expertise in managing product listings, inventory management, pricing strategies, and

other e-commerce operations to optimise product visibility, customer engagement, and sales

conversion.

• Solid understanding of e-commerce platforms, tools, and technologies, including online

marketplaces, payment gateways, order management systems, and customer relationship

management (CRM) software.

• Excellent analytical skills in analysing data, conducting market research, and understanding

customer behavior to identify trends and opportunities for growth.

• Great analytical mindset with an ability to use data to drive decision-making and present

solutions for boosting online sales.

• Proficient communication skills, both written and verbal, with fluency in English. Additional

language proficiency in regional languages would be an advantage.

Preferred skills and qualifications

• Experience with CRM and marketing automation platforms such as Salesforce, Mailchimp, or

HubSpot for customer segmentation, targeting, and personalised marketing campaigns.

• Proficiency in using analytics tools such as Google Analytics, Google Tag Manager, or similar to

track and analyse e-commerce performance metrics.

• Familiarity with online marketing tools, including social media advertising, email marketing, SEO

and SEM.

• Ability to work collaboratively and take charge as a leader when required.