Decision Analyst

Job Title: Decision Analyst
Location: Noida

About Barclays

Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Take ownership for managing risk and strengthening controls in relation to the work you do.

Working Flexibly

Were committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers and clients needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

Hybrid Working

Structured hybrid role:

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Introduction

Deliver hypothesis-driven analysis to investigate key business issues relating to Barclays customers, markets, products and channels, and use this insight to drive the wider Retail and Business Bank’s agenda to create value for customers, colleagues, the community and the company.

What will you be doing?

• Identify performance trends, customer behaviours and commercial opportunities and risks through application of quantitative analytical skills
• Undertake analysis to understand customer behaviour, product and financial performance to then help to maximise product performance, support product plans and drive key strategic initiatives with support from senior analytics colleagues.
• Contribute to the design, test and build of complex information across multiple decision engines to identify causal links between customer behaviour and business opportunities and performance
• Value added offers and services to customers to improve customer engagement
• Design and implement a Customer Life Cycle Management (CLCM) program to improve customer service & brand experience, increase product penetration and control attrition
• Production of regular performance monitoring across all marketing campaigns
• Performance monitoring of models / scorecards
• Identification of enhancements within agreed parameters to optimise performance

What we’re looking for:

o Extensive experience in marketing analytics for retail lending portfolio
o Knowledge of retail financial services & products
o Aptitude for using statistical programming languages
o Awareness of the financial services industry
o Knowledge of scorecard modelling techniques
o Strong analytical, technical and/or statistical skills
o Relevant experience in analytical industry
o Strong tracking records in developing the best-in-class tools and models for large financial institutions
o Strong analytical background, data driven, results orientated

Skills that will help you in the role:

o Strong understanding of lending products from marketing, finance, risk and policy perspective
o Proficiency in SAS and SQL, or other suitable statistical programming language
o Knowledge of Credit Industry Product lines
o Knowledge of portfolio and customer dynamics
o Masters in Statistics, Mathematics, Economics ,operational research field, CA, Engineer, MBA

Where will you be working?
Noida