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Assistant Vice President, Trade Finance Ops And Projects
10-12 years
Chennai
1 vacancy
Assistant Vice President, Trade Finance Ops And Projects
DBS Bank
posted 19d ago
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Flexible timing
Key skills for the job
Job Description
- Purpose of this job is to own be accountable for the Change the Bank role in Business care with key focus on Demand Management, Complaints reduction, automation Improvement opportunities in the run the bank function.
- Work in tandem with the Run the bank activities suggest areas of potential improvements, automation opportunities complaints reduction.
- Identify areas of demand from the customers, forecast ongoing future demand, Resource Planning Performance monitoring.
- Suggest and engage with stakeholders in the bank towards possible solutions for eliminating or self-servicing such demand, Process improvements.
- Own drive implementation and roll out of change initiatives towards the outcome.
- Track customer feedback ensure high levels of Customer satisfaction with the changes rolled out.
- Ensuring all the requisite steps are in place to meet the accountabilities mentioned above.
- Around 10-12 years of related work experience in managing customer fulfillment (emails and calls ) for Corporate customers.
- Knowledge of Corporate banking products (mainly Trade, Remittance Product, Payments RTGS, NEFT etc., Loans, Term Deposits ) is a must.
- Candidates with Experience in driving change management initiatives, medium size projects will be preferred.
- Bachelor s degree in commerce is preferred.
- Good understanding of various Corporate banking products ( as mentioned above )
- Experience in investigating, identifying root cause and working with various teams to put in place preventive steps to avoid complaints.
- Experience in identifying opportunities for digital adoption and converting repeat customer service requests to digital channels.
- Knowledge of product life cycle nuances of corporate banking products like Trade Finance, Trade Services, Cross Border Remittances, Payments, Working Capital Loans, Fixed deposits.
- Experience in working on Core banking Systems.
- Relationship teams, Branch, Central Operations teams, IBG COO, NDS, Regional teams
Employment Type: Full Time, Permanent
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Rating based on 32 Assistant Vice President
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Anonymous · Treasury & Forex
in Ahmedabad
Dbs is fantastic organization, but indian group isn't that level up.
Work life balance Vision is not clear
Read 32 reviewsAssistant Vice President salary at DBS Bank
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