Senior Associate, Tech Learning

Business Function

Group Human Resources has the important role of attracting, retaining, and nurturing talent to ensure that DBS Tech continues to be a competitive employer in India. With a we'll-established team of HR partners, we support and deliver effective people-based solutions and services across businesses. Our goal is to build a high-performance organization by empowering and engaging our employees. We believe that banking is about people.

The HR Learning & Development team at DBS Tech India is seeking a creative and driven Technology Learning Program Manager at a Senior Associate level, who will be responsible for end-to-end planning and execution of Technology Learning programs, helping deliver our Tech EVP to all employees, in line with our vision of implementing World-class Engineering practices.

Roles and Responsibilities:

• Partners effectively with HR and business stakeholders including senior leaders, to deliver business value through learning programs
• Conducts on-going technology training needs assessment with L&D lead and BU Heads / HRBPs, ensuring business outcomes and metrics are explicitly defined
• Proposes outcome-focused learning solutions with objectives and mode of delivery (Blended / Online / Classroom)
• Oversees procurement and vendor management in collaboration with dedicated procurement and vendor management team
• Interacts with internal SMEs and external trainers to design the curriculum; course and assessments (formative and summative)
• Manages the learning journeys and learner experience; governs the completion of all DBS Tech Academy Learning Roadmaps (courses, badges, certifications)
• Innovates to make learning joyful and impactful
• Brings in industry perspectives, trends, best practices, works actively to change the game
• Exemplifies the desired culture and philosophy of DBS Tech India
• Facilitate New Employee Orientation along with senior team members and leaders
• Facilitate the Campus Hire Onboarding Program and other allied programs
• Design and deliver custom solutions in Tech/Domain (in consultation with the Vendor Partners where required)

Requirements

• Graduate/post-graduate with a minimum of 8-10 years in learning and development
• Experience in conducting Training Needs Analysis and carrying out all activities in the Training Cycle: Identify, Design, Deliver, Evaluate
• Excellent Classroom Management and Facilitation Skills delivering programs
• Ability to manage vendor relationship including vendor cost and KPI management
• Communicate effectively at all levels (both internally and externally); ability to work and influence Team members/ Stakeholders across different sites globally
• Excellent command over MS Excel, analyze large volume of data points, identify issues, and recommend solutions
• Superior judgment, diplomacy, and tact, with a willingness to speak up amid adversity
• Working knowledge of data & analytics tools such as Qlikview/Power BI/Google Data Studio/Tableau
• Vendor Management (identification, evaluation, empanelment, purchase order-invoice-payment governance)
• Work closely with all internal teams for the smooth execution of training program
• Ensure training records are updated for audits and metrics reported monthly
• Explore automation, data-driven and digital approaches to augment learning operations