Senior Associate, Specialist Collections, Risk Management Group

Business Function

Risk Management Group works closely with our business partners to manage the bank s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure

Responsibilities

• Manage collection activities of assigned location through team and collection agencies.
• Ensure the DCA complies with Bank s Outsourcing requirement
• Review & investigates customer complaints on DCA
• Review customer s settlement proposal when raised by the DCA
• Perform Controlled Self-Assessment on the DCA on a month on month basis
• Capacity planning for DCA s from time to time
• Check on timely account allocation to the DCA
• Tracking of daily Tele-caller & Field collector productivity by maximizing payment recoveries from Delinquent accounts
• Sample Call monitoring of calls made by Tele-callers & give feedback to DCA staff on further improvement. Knowledge of managing dialers in the past would be an added advantage
• Checking of Invoices raised by DCA and tracking for timely payment to DCA s
• Any other responsibility assigned to him/her from time to time by the Supervisor
• Execution of legal remedies like sec.138, SARFAESI Act etc on defaulting customers for recovery of outstanding.

Additional Responsibilities

• Working on implementation of Collection Management system for India Consumer business
• UAT Testing of various modules of Collection Management system(CMS)
• Testing of mobility solution & Agency Management module as part of the CMS implementation
• Liasoning with local & regional technology team for timely delivery of various Collection system module
• Acting as a back-up to system administrator for CMS
• Preparing training document for Collection Management system

Requirements

• At least 7 years of experience in Retail Collection(Mortgages, Unsecured Loans, Credit Cards, Small Business Loans)
• Graduate/Post Graduate along with sound domain knowledge in Retail Collections

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.