Officer, Agency Manager, Risk Management Group

Risk Management Group works closely with our business partners to manage the bank s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure.

Responsibilities

• Work with Debt Collection Agencies & Branches to deliver on Target performance in Pre-charge off as well as Post-Charge off buckets
• Track Debt Collection Agencies (DCA) performance on a daily & monthly basis against MTD target v/s achievement & issuing performance letters monthly
• Reconciliation of payments collected along with receipts on a daily basis, to check for any fraud/siphoning of funds by DCA staff
• Perform Audit on DCA by conducting site-visits on a semi-annual basis; Perform Annual review on the Agencies i.e. Financial & reputations; information security & control; on-site review results, service level & yearly performance.
• Field visitations on Delinquent accs & monitor DCA s collections performance & efficiencies, thereby ensuring achievement of monthly targets.
• Manage collection activities of assigned location through team and collection agencies.
• Ensure the DCA complies with Bank s Outsourcing requirement
• Review & investigates customer complaints on DCA
• Review customer s settlement proposal when raised by the DCA
• Check on timely account allocation to the DCA

Requirements

• At least 3 years of experience in Retail Collection(Experience in Credit Cards collections is a must)
• Graduate/Postgraduate along with sound domain knowledge in Retail Collections

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