SNRASSOC, Production Support, Institutional Banking Group Technology

Ensures all production changes are made in accordance with lifecycle methodology and risk guidelines
Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
Provide level 2/3 application support
Field incoming incident tickets from end users to resolve application issues
Provide root cause analysis techniques to determine cause and resolve complex system issues
Work with onsite/regional teams across multiple technologies/applications
Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
Actively participate in Production issues calls
Having banking domain functional experience
Identify and learn appropriate software applications used and supported by the organization

Requirements

Between 7 to 12 years experience, preferably in financial services industry
PL/SQL knowledge is mandatory, MySQL will also be preferred
Unix: Shell Script, Windows, Linux
Java: Core Java 8, Spring batch, Rest API, Hibernate, SOAP, SVN/Maven, JMeter, BPMN, Rule Engine, R, Python
Web Container: Jboss
Min knowledge on Devops Skills Required.
HTML 5, Angular JS, JavaScript, XML, JSON
Development and testing tool
Tuning SQL queries to improve the performance is a bonus point
PL/SQL knowledge is mandatory, MySQL / R / Python will also be preferred

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