National Collection Manager - Mumbai

Job Duties & responsibilities

Responsible for Field Debt Collection of Credit Card Pan India.

• Personal Visit to high POS and Critical customers.
• Identifying the Collection Agencies in the respective Location for Capacity building.
• Managing Agencies and Collection Executives of Agency.
• Ensuring timely allocation in automated environment.
• Delivery of Critical Collection Performance metrics in the location for Cards.
• Ensuring legal guidelines are compiled for entire collection structure in letter and sprits.
• Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
• Ensure adherence to the Code of Conduct.
• Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
• Handle customer issues escalations.
• Ensuring documented feedback and action taken on all cases in soft buckets.
• Ensuring adequate Feet on Street availability bucket-wise / segment-wise.
• Report for support on mechanism for legal / police issues.
• Ensuring audit queries are complied with & ensuring corrective and preventive action.
• Manage productivity by fixing productivity parameters for Agencies / collection executives monitoring performance against set parameters like DRR and weekly milestones and daily review of agency field executives and agency in the location.
• Delivering AOP targets.