Online Reputation Management (Social Media)

Role & responsibilities

• Monitor DAZN social and digital channels and be responsible of social listening
• Provide real-time insight on app issues, product features, CX, social sentiment, content
• Handle and carefully respond to public customer inquiries through different channels identifying needs and fixing issues
• Coordinate with the Customer Service teams
• Align with relevant DAZN stakeholders in your market to ensure quality and consistency
• Drive improvements in DAZN digital reputation, guiding conversations with DAZN community
• Shape DAZNs Customer Service tone of voice on social media in line with market needs
• Provide reporting and insights to your line manager

DO YOU HAVE THESE ESSENTIALS?

• Previous experience in a digital or social media environment
• Great understanding of the social media industry, metrics, trends
• Strong quality focus and ambition to deliver top-class customer service
• Strong brand awareness and willingness to be responsible for DAZN public facing on socials
• Excellent oral & written communication skills
• Fluent Business English
• Passion for sports
• Experience using social media tools (listening, monitoring, reporting)
• Experience managing social communities and dealing with real-time queries

NOT ESSENTIAL BUT GREAT IF YOU ALSO HAVE

• Experience working under pressure with the flexibility to meet the requirements of a 24/7 365 day per year operations team
• Ambitious mindset, passionate about solving problems, a digital “go-getter”