Online Reputation Management / Brand Reputation Management

Manage customer feedback on social media and websites, addressing reviews/complaints promptly.

Develop strategies for monitoring and managing feedback on various online platforms.

Encourage reviews through approved communications and community engagement.

Respond to social reviews and maintain listings on search engines and review sites.

Facilitate reviews and endorsements for the company and physicians.

Coordinate and present quality ratings for public dissemination.

Track, analyze, and report online reputation results.

Identify trends and escalate issues to appropriate teams. Identify optimization opportunities for online reputation management on review sites.

Manage and solicit reviews.

Craft clear, concise, and professional public responses to customer feedback on social media and review websites.

Monitor and adapt to industry trends and changes in the social media landscape.

Review and report on the effectiveness of social media tactics and campaigns using social listening tools.

Generate and meet timelines for agreed reports.

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min 1 year as Online Reputation Management _