Conversational Developer

As our new Conversational Developer you'll have the opportunity to

Design and develop cutting-edge, scalable conversational AI applications

Work with Product and Customer Service Managers to define requirements, develop and deliver critical customer journeys

Develop wireframes and prototypes around customer needs

Develop the conversational architecture from ideation to implementation including authentication and integration with other systems using APIs

Work with the Chabot development team help deliver the Customer Service vision and roadmap

Oversee the solution delivery through hyper care process and post launch ensuring the solution operates effectively and aligned to business expectations in a production environment

Support UAT teams to complete both functional and automated testing

Liaise with international business stakeholders to obtain approval/sign off for any conversational

Use available systems/tools to identify bugs/faults and resolve in a timely manner

Stay up to date with changes and enhancements to the software and tools you use on a regular basis

You'll be set up for success if you have

Previous experience in working on bots or with natural language (eg, Ada, Salesforce Einstein, IBM Watson, Microsoft Luis, Amazon Lex) but we're also really interested to hear from anyone from a User Experience or Editorial background or interest

Your experience doesn't need to come from an enterprise/professional setting

Practice customer first mindset and think about how they interact with our products

Experience in leveraging analytics to test, review and iteratively improve NLP models

Experience developing, debugging, and deploying Conversational AI Virtual Agent

Adaptability and flexibility to flourish within a fast-paced expanding business, where priorities can change rapidly

A proactive nature, always looking to improve the product and yourself

An eye for detail to ensure change is well thought through and successfully developed, tested and delivered within defined timescales

Good analytical, strategic thinking and problem-solving skills to analyse and interpret business challenges or data

Excellent verbal and written communication with the ability to simplify complex issues for all levels