Account Trainer

Key Responsibilities:

• Responsible for New Hire Training for all levels hired (Agents to Supervisors)
• Conduct training in pre-process, process and systems to help employees perform their job effectively and efficiently
• Is required to be up-to-date will all changes in the ecosystem (US Healthcare, Compliance, Payor guidelines, Specialty guidelines)
• Will be responsible for the new employee performance till the end of OJT (On the job training)
• Accountable for meeting the training metrics like yield, Speed to proficiency etc.
• Identification of ongoing training needs and conduct the required training to Support Ops team meet the client SLA s
• Is required to create / modify / update the content for all training needs (New hire, ongoing, supervisor)
• Should be able to identify upskilling requirement and initiate content creation either for ILT (Instructor Led Training) or E-Learning
• Being the custodian of all knowledge requirements, will be actively participating in all transition activities
• Will be the client interface for all knowledge related discussions and should be able to gain a consultant position
• Should be well versed in SOP creation, documentation, preparing process flows