Senior Trainer (Payer) - US Healthcare @Access Healthcare Services

Greetings from Access Healthcare services

We have a great opportunity for the Senior Trainer - Business Training (Payer Services)

Designation:- Senior Trainer - Business Training (Payer Services)
Experience:- 6+ years
Location:- Pune, Hinjewadi.
Shifts Timings:- Night Shift (6:30PM - 3.30 AM)
Note :- Cab facilities are Available

Job description:

Develop comprehensive training materials covering the general concepts of Payer Services with a focus on preprocess training

Manage the onboarding process, including system collection, OIG, whitelisting URLs, and ARC orientation training

Conduct client specific orientation sessions to ensure new hires are fully integrated into the company culture and processes

Deliver compliance courses for all employees to ensure adherence to regulatory requirements

Prepare training content for Maintenance of Certification (MOC) and train client partners,
ensuring successful assessment closure

Provide client-specific process training for new hires, ensuring they understand all relevant procedures and policies

Offer on-the-job training (OJT) support to new hires, facilitating their transition into their roles

Develop and conduct weekly training sessions based on new updates and error trends

Conduct weekly refresher courses, coaching, and feedback sessions to maintain high performance levels

Maintain extensive knowledge of all processes and sub-processes within Payer Services

Conduct random production audits to ensure adherence to standards and identify areas for improvement

Coordinate process calibration sessions between Operations and Service Quality teams

Lead initiatives aimed at improving processes and enhancing service quality

Qualifications:

Proven experience as a Trainer or in a similar role within Payer Services.
Excellent communication and people skills
In-depth knowledge of the Revenue Cycle Management (RCM)
Knowledge on Payer workflows like Enrollment, Claims Adjudication, Appeals and Grievances,
Payment Integrity & Authorization
Expertise on Payer terminologies (Related to Medicare Advantage programs) and concepts
like Credentialing. Authorization, Out of network and In Network concepts & Subrogation.

Interested Candidates can share there resumes to

nithinsai.outsource@accesshealthcare.com, evangeline.Outsource@accesshealthcare.com