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EIPL

Compare

4.0

based on 30 Reviews

1 EIPL Data Analyst Job

Data Analyst

EIPL Projects

4.0

based on 30 Reviews

1-3 years

New Delhi

1 vacancy

Data Analyst

EIPL

posted 2d ago

Job Role Insights

Fixed timing

Key skills for the job

Data Analysis SQL Customer Support Project Management Operations Analytical Chemistry

+ 3 more

Job Description

We are seeking a highly motivated and detail-oriented Data Analyst / Executive Assistant to join our team. This dual-role position is designed to enhance our quality control processes and minimize the number of reopened tickets by leveraging data insights and providing high-level administrative support. The ideal candidate will possess a blend of analytical skills and administrative expertise, with a strong focus on improving operational efficiency and effectiveness.

Key Responsibilities:

Data Analysis and Quality Control:

Analyze ticket data to identify patterns, trends, and root causes of reopened tickets.
Develop and implement data-driven strategies to improve ticket resolution processes and reduce the number of reopened tickets.
Create and maintain dashboards and reports to monitor quality metrics and track performance indicators.
Collaborate with cross-functional teams to develop actionable insights and recommendations based on data analysis.
Conduct regular quality audits and ensure adherence to quality standards and procedures.

Administrative Support:

Provide executive administrative support to senior management, including calendar management, meeting coordination, and correspondence.
Prepare and edit reports, presentations, and other documents as required.
Manage and prioritize incoming communications and requests, ensuring timely and accurate responses.
Organize and coordinate special projects and events, as needed.
Maintain confidential information with the utmost discretion and integrity.

Process Improvement:

Identify opportunities for process improvements and streamline workflows to enhance overall efficiency.
Work with team members to implement best practices and standard operating procedures for ticket management and quality control.
Develop training materials and conduct training sessions to ensure team members are equipped with the necessary skills and knowledge.

Customer and Stakeholder Engagement:

Act as a liaison between internal teams and external stakeholders to facilitate effective communication and resolution of issues.
Gather feedback from customers and stakeholders to inform data analysis and process improvements.

Qualifications:

Bachelor s degree in Data Science, Business Administration, or a related field.
Proven experience as a Data Analyst or in a similar analytical role, with a strong understanding of data analysis and visualization tools (e.g., Excel, SQL, Tableau).
Experience in providing high-level executive support and administrative assistance.
Excellent analytical, problem-solving, and organizational skills.
Strong attention to detail and ability to manage multiple tasks simultaneously.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with project management software.
Exceptional communication and interpersonal skills, with the ability to work collaboratively across teams.
Ability to handle confidential information with discretion and professionalism.

Preferred Skills: