Operations Manager - Retail Segment / Merchandiser

Responsibilities:

• Manage assigned projects by organizing and leading teams to ensure effective completion and quality outcomes.
• Supervise and handle a team of at least 20+ members, fostering collaboration and accountability.
• Identify opportunities for improvement in existing projects and implement process enhancements.
• Communicate effectively with clients to assess needs, resolve issues, and ensure satisfaction.
• Adhere to established reporting standards and processes to maintain project compliance and transparency.
• Handling backend activities of Ecommerce platforms such as Shopify, lightspeed. etc

Preferred Qualifications:

• Bachelors or Masters degree in Operations Management, Business Administration, or a related field.
• Minimum of 3 to 4 years of experience in an operations management role with a proven track record.
• Strong leadership and interpersonal skills, with a proactive approach to responsibility and prioritization.
• Excellent verbal and written communication abilities.
• Proficiency in preparing reports, Management Information Systems (MIS), and data visualization.
• Advanced knowledge of Microsoft Excel and familiarity with MS Office tools.

Client Coordination

• Serve as the primary point of contact for retail clients, handling queries and resolving issues.
• Collaborate with clients to gather requirements and provide actionable insights.
• Identify inefficiencies in backend processes and recommend improvements.
• Implement best practices to streamline operations and enhance client satisfaction.

Preferred Qualifications:

• Graduate / Postgraduate (In any field) Masters Degree
• Analytical and deep dive skills to evaluate accuracy
• Excellent written and oral communication skills
• Fluency in preparation of reports, MIS & data visualization.
• Prior experience in Excel & MS office tools

Key Competencies:

• Retail domain expertise.
• High attention to detail.
• Customer-oriented mindset with a proactive approach.
• Ability to work collaboratively with teams.