3 Cyfuture Team Lead Jobs

Salary- 30K to 35K Inhand.

Process- DGVCL (Inbound Process) No sales no targets

Job description

• Complete monitoring of the team and team performance in BPO Process.
• Managing day-to-day planning, operational challenges, and solving problems of a team of agents, Shrinkage (Formulas, types), attrition (Formulas), AHT, Forecasting.
• SLA, KPA, KPI, Restring.
• Maintenance of the data records, meeting revenues & targets.
• Maintaining a daily MIS report.

Required Candidate profile

• Should be having good communication skill. Strong understanding of AML regulations and ability to implement effective measures for prevention.
• Should know throughput calculations like attrition, shrinkage.
• Responsible for staff retention within the team Should be aware of KRAS, KPIS.
• Should be only from a BPO outbound process. Proficiency in using CRM software (NIS) for data analysis and reporting purposes.

Need Immediate Joiner.

Interested candidate can call or whatsApp HR Ambi 9310751781

Location: Kapodara, SURAT-395006

Candidate who are willing to relocated can be considered.