Product Owner

• Products that continually improve in their ability to drive sales and revenue growth whilst creating happy, loyal customers.
• Products that meet market needs are versioned, positioned, and priced to meet organisational profitability and growth objectives.
• Products have agreed unit and scaling economics that align to organisational profitability and growth objectives.
• Product architecture that consistently drives flexibility and end-to-end operational cost effectiveness whilst meeting functional requirements securely

What do I need to do to achieve success

• Plan, initiate and manage automated CX assurance projects for conversational AI.
• Work closely with product management and internal teams to maintain the product roadmap.
• Lead the ideation, technical development, and launch of innovative tools, features, and/or products.
• Work closely with cross-functional teams to drive product vision, define product requirements and positioning, identify key competitors and market trends
• Integrate usability studies, research, and market analysis into product requirements to improve engineer productivity and enhance user satisfaction.
• Define and analyze metrics that inform the success of CX assurance systems. Identify and track key performance metrics.
• Network to build strategic alliances.
• Manage the product lifecycle from product planning through development and delivery.
• Represent Cyara Botium as a product expert at industry events and demonstrate its business value and benefits to internal and external audiences.
• Synthesize market and customer feedback into product roadmaps and requirements.
• Evangelize Botium products and serve as the subject matter expert.
• Play an active role in mitigating impediments for the technical teams to accomplish committed goals.

How do I need to the activities

• Customer focussed - Consider customers as the key driver of business value and represent their perspectives throughout the product management process.
• Organisation wide - Engage with all parts of the organisation and ensure that the focus is always on the overall best outcomes for the organisation as a whole.
• Driven - Motivated, energetic, and focused on timely achievement of real outcomes.
• Innovative - Sensibly challenge the status quo and experiment to create opportunities to drive continual change and improvement.
• Practical & Pragmatic - Recognise that timely practical actions are crucial and focused on achieving deliberate outcomes.
• Broad - Consider challenges and opportunities broadly, including from commercial, strategic, technical, and people perspectives.
• People Centric - Recognise that success comes through people. Build strong internal and external relationships to achieve goals.

Minimum Qualifications

• Min 3 - 5 years of Industry experience in agile product development, with an emphasis on achieving both - high ease of use and technical innovation
• Experience with being a product owner for application software developed for, and used by, business users
• Experience in designing features to solve business problems and articulating functional and non-functional requirements
• Experience translating functional requirements into well crafted Epics and stories
• Experience delivering sprints using agile approaches that validate hypotheses, prove new technologies, and step-wise iteration
• Solid technical background with understanding of software development processes and/or hands-on experience in software development
• Understanding of modern software technologies - either Microsoft or Linux based
• Maintain a prioritized backlog of stories at all times
• Excellent verbal communication skills with an ability to apply precision questioning to achieve a business outcome