Sr Manager / Director CRM

In This Role, You Will:

• Salesforce Proficiency: Expertise in Salesforce CPQ, Sales Cloud, Service Cloud, and Experience Cloud
• Deep understanding of Salesforce architecture, security model, configuration, and customization
• Hands-on experience with Apex, Visualforce, Lightning Web Components, and other Salesforce technologies
• Proven ability to design, develop, and implement complex Salesforce solutions
• Evaluate new Salesforce products and services to identify opportunities for improvement
• Expertise in systematically automating quality assurance within Salesforce, including APEX test classes and code coverage
• Salesforce DevOps: Experience with release management and sandbox management in Salesforce
• Oversee the entire Salesforce development lifecycle, from requirements gathering to deployment
• Implement robust DevOps practices, including continuous integration and continuous delivery (CI/CD)
• Manage code quality, testing, and deployment processes
• Collaborate with cross-functional teams to ensure smooth releases and minimize downtime
• Team Management: History of managing development and engineering teams
• Proven ability to manage a mix of full-time employees (FTE) and contractors effectively
• Develop and execute a long-term Salesforce strategy aligned with the organizations business objectives
• Foster a collaborative and innovative team culture
• Establish key performance indicators (KPIs) to measure team performance
• Track and analyze metrics to identify areas for improvement

Heres What You Need:

• Extensive experience (10-15 years) in the Salesforce ecosystem
• Experience running multiple Salesforce orgs lifecycles across one or more past job experiences
• Experience with customer-facing Experience Cloud websites
• Experience managing the lifecycle of applications outside of Salesforce, such as FinForce
• Lead Salesforce-related activities during M&A processes, including due diligence, data migration, system integration, and user training
• Ensure seamless data flow and synchronization between Salesforce and other systems
• Proven ability to build relationships with executives and stakeholders, ensuring alignment with business objectives and effective communication across teams
• Business-facing experience, including prior experience as a project manager or business analyst, focusing on business communication and stakeholder engagement
• Strong ability to translate health metrics into actionable recommendations, showcasing the impact of data analysis on strategic decisions
• Effectively communicate technical concepts to non-technical audiences
• Manage expectations and deliver on commitments, while proactively identify and address potential issues and risks
• Present regular updates on Salesforce initiatives and their impact on business goals
• Create a roadmap for Salesforce adoption and modernization