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Mandarin Language Expert- Client Success Advisor, Hospitality Cloud

Jifflenow

based on 456 Reviews

3-8 years

Gurgaon / Gurugram

1 vacancy

Mandarin Language Expert- Client Success Advisor, Hospitality Cloud

Cvent

posted 2mon ago

Flexible timing

Key skills for the job

+ 3 more

Client Success Advisors serve as our clients primary point of contact focusing on product adoption related work
In this role, you will be responsible for a portfolio of customers to ensure they are able to maximize the benefits of Cvent products leading to revenue retention
You are expected to spend 60% of your time in client-facing work with the expectation of contributing to internal special projects related to the job
The ideal candidate should be extremely motivated and enthusiastic about seeing clients succeed through use of our products
Candidates should be able to thrive in a fast-paced, fun work environment while striving to be top performer
We are looking for someone who is excited about having an impact on a successful, growing company known for unmatched technology and best-in-class service

In This Role, You Will:

Serve as post-onboarding contact to Cvent s hotel property and/or hotel chain clients in North America for all Hospitality Cloud Group Business products (Cvent Supplier Network, Passkey, Event Diagramming, Supplier Analytics)
Use product knowledge and data analysis to lead success review meetings with client s key strategic stakeholders
Consult with key stakeholders and users to develop goal-based success plans that will drive improved product usage while seeking opportunity to upsell additional products
Work with internal cross-functional teams to problem solve and execute success plans that increase adoption and lead to client retention
Collaborate with sales for renewal strategies and priorities while supporting renewal efforts
Prepare and deliver data-based client success stories to marketing team and promote client advocacy programs
Retain and grow knowledge of all hospitality products to effectively monitor client s success and areas of opportunity
Contribute to internal projects that improve processes and effectiveness of the role
Work Monday through Friday in APAC time zone
Hybrid work environment with in-office days required

Heres What You Need:

Only Mandarin Language expert required, primarily with a Verbal skill set, written is an added advantage
Minimum 3 years professional work experience, related to hospitality and/or hotel software industries
Strong business acumen, ethics, and high integrity Comfortable using general office software applications; sales automation products such as Salesforce
com and web collaboration tools such as Zoom
High aptitude for learning software Excel at developing strong working relationships
Must be articulate, organized, detail-oriented, and can multi-task in a dynamic, fast-changing entrepreneurial environment
Working knowledge of Microsoft Office suite, particularly Microsoft PowerPoint and Microsoft Excel

Employment Type: Full Time, Permanent