Customer Support Associate

Perks and Benefits:

• 24*7 rotational shifts (night shifts)
• one way cab facility
• roatational week off

Role and Responsibiltes :

• Answer or make calls to clients, identify and address their needs, complaints, issues with product/services.
• Respond efficiently and accurately to customers, explaining possible solutions and ensuring that clients feel supported and valued.
• Engage in active listening with clients, confirming or clarifying information and diffusing angry clients as needed.
• Utilize software databases, scripts and tools appropriately.
• Understand and strive to meet or exceed agreed metrics while providing excellent and consistent customer service.
• Understand company products, service and policies.
• Take part in training and other learning opportunities to expand knowledge of the company and position.
• Adhere to all company procedure and policies