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Engaged Employer

Kasplo Internet

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4.6

based on 51 Reviews

1 Kasplo Internet Customer Success Specialist Job

Customer Success Specialist

Kasplo Internet Pvt Ltd

4.6

based on 51 Reviews

2-4 years

Bangalore / Bengaluru

1 vacancy

Customer Success Specialist

Kasplo Internet

posted 12hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Salesforce Project Management Analytical Chemistry Business Administration CRM

+ 4 more

Job Description

Our ideal candidate is someone who possesses exceptional communication skills and is passionate about delivering value to customers. The Customer Success Specialist will advocate for clients within the company, ensuring their voices are heard and their issues are addressed promptly.

As a key member of the team, this role is designed to not only enhance customer experience but also to contribute to the overall growth and success of the organization through effective upselling and cross-selling strategies. By leveraging insights gained from customer interactions, this position will help shape the future of our product offerings and service improvements, ensuring that we remain competitive and continue to meet the evolving needs of our clients.

Key Responsibilities

Manage the onboarding process for new clients, ensuring a smooth transition to our services.
Conduct regular check-ins with clients to monitor satisfaction levels and address any concerns.
Provide comprehensive product training to clients, ensuring they are well-versed in using the solutions.
Act as the primary point of contact for clients, facilitating communication between them and internal teams.
Identify upsell and cross-sell opportunities within existing accounts.
Develop and maintain long-term relationships with key account stakeholders.
Gather and analyze customer feedback to identify trends and areas for improvement.
Collaborate with product development and marketing teams to relay customer insights and suggestions.
Assist with resolving customer inquiries or issues regarding product functionality and services.
Create and distribute client newsletters and updates about product enhancements and upcoming features.
Utilize CRM tools to track customer interactions and maintain accurate records.
Develop and implement Customer Success strategies to improve retention rates.
Monitor customer health metrics and respond proactively to ensure customer satisfaction.
Stay up-to-date on industry trends and best practices in customer success and support.
Contribute to the development of documentation and resources for client self-service.

Required Qualifications

Bachelor s degree in Business Administration, Marketing, or a related field.
2+ years of experience in customer success, customer service, or account management.
Proven track record of managing customer relationships and achieving satisfaction goals.
Strong technical skills and experience with CRM software (e.g., Salesforce, HubSpot).
Exceptional written and verbal communication skills.
Ability to work independently and manage multiple priorities effectively.
Strong analytical and problem-solving skills.
Demonstrable experience in project management.
Familiarity with customer onboarding processes and best practices.
Ability to empathize with customers and understand their needs.
Proactive attitude and a strong willingness to learn and adapt.
Team-oriented mindset with excellent interpersonal skills.
Experience in a SaaS environment is a plus.
Ability to work in a fast-paced environment.
Fluency in additional languages is an advantage.