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NEC Software Solutions

Compare

4.0

based on 177 Reviews

33 NEC Software Solutions Jobs

Consultant / Senior Windows Server Analyst

NEC Software Solutions (India)

4.0

based on 177 Reviews

5-10 years

Mumbai

1 vacancy

Consultant / Senior Windows Server Analyst

NEC Software Solutions

posted 2d ago

Job Role Insights

Flexible timing

Key skills for the job

Pharmacovigilance Telecom Windows System Administration Network Security Active Directory CCTV Monitoring

+ 4 more

Job Description

Work Complexity

Maintains, monitors and supports the infrastructure environment and/or facilities.

Coordinates and works on multiple cross-functional base work initiatives and projects .

Diagnoses and resolves complex hardware, software and connectivity problems.

Supports multiple systems or applications of medium to high complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility.

Acts as the technical liaison between operations teams, engineers, developers and architects, providing critical operational insight to upcoming implementations and strategies, including validation of ongoing solutions supportability.

Work Planning

Participates in short and long term project efforts with stakeholders and IT groups.

Work with the Agile sprint planning tool to manage current workloads and plan short term future works

Business Requirements

Works with project teams to understand business needs.

Works with engineers to understand technical requirements.

Works with Developers to support a DevOps streamlined development process using the Agile methodology.

Document changes and gain approval before execution.

Provides feedback and recommendations on requirements based on health check results.

Ensures processes and requirements are met such as backup and maintenance availability.

Communicates events to stakeholders, IT teams, and leadership.

Design/ Develop

Integrates solutions with other applications and platforms based on engineering requirements.

Develops new alerts and monitoring techniques based on engineering requirements.

Develops scripted solutions and automation.

Maintenance

Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.

Develops plans to manage the frequency of appropriate support package/patch application.

Monitors database maintenance and provides appropriate recommendations, when required.

Analyses health check results and provides feedback .

Reviews support documents.

Performance Monitoring

Monitors system-operating capacity in terms of (e.g., disk space, storage, and CPU utilization).

Performs capacity workload modelling and availability analysis for a variety of platforms and environments.

May recommend changes/enhancements for improved systems availability, reliability, and performance.

Determines the required course of action to improve performance and escalates when appropriate.

Reviews performance and control reports.

Recommends settings changes to the operating system to improve performance and reliability.

Develops, maintains, recommends, documents, and supports tools and back-end utilities to provide capacity planning management.

Monitors database performance and recommends changes.

Infrastructure Testing

Participates in testing efforts and coordinates feedback of test results.

Conducts testing to ensure requirements are met.

Continuous Improvements

Recommends performance metrics.

Analyses and reports on operational metrics to understand performance and to ensure success in process improvements.

Recommends and develops solutions for improvement of help desk procedures .

Identifies ways tasks can be automated.

Production Support

Seeks technical assistance or escalates problem, when necessary.

Documents, monitors, reports, and manages the resolution of systemic issues.

Works with engineers, vendors, developers and architects when issues appear systemic or cannot be resolved.

Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.

Documents problem status and resolution.

May implement software or hardware changes to rectify problems or address improvement opportunities.

Security / Data Protection

Reports security issues when appropriate and gathers required information.

Works with the ISO and DPM where needed in assessing systems.

Troubleshoots basic issues/ problems; account lockouts, file share access, application access.

Adheres to information security requirements, policies, and standards.

Analyses audit trails to detect systematic security violations.

Makes recommendations to improve security and participates in investigations as needed.

Administers and maintains firewalls, and performs intrusion detection analysis.

Ensures all necessary network security updates, patches, and preventive measures are in place.

Backup and Disaster Recovery

Supports the plan for backup and disaster recovery for infrastructure solutions.

Policies, Procedures, and Standards

Ensures compliance with policies, procedures and standards.

Contributes to Service Desk procedures.

Service Level Agreements (SLA)

Monitors production, outputs, and services to ensure that SLAs, and other quality metrics, are being met.

Documentation/ How To Guides

Writes reviews and/or maintains technical documentation for product environments.

Ensures documentation is developed and maintained.

Communication/ Consultation

Supports and participates in the formal reporting of project status.

Excellent communication skills in English

Research / Evaluation

May evaluate future technologies and make recommendations for software and hardware upgrades.

IT Systems Administration

May coordinate, supervise, and validate activities.

Installs, configures and maintains and approves system hardware and software components.

Collects and maintains tracking and configuration documentation and plans.

Manages user access to systems or applications.

Administers the set-up of new profiles, creates and updates access permissions and maintains user accounts for enterprise systems.

Determines if inactive accounts should be deleted.

Network / Telecom Administration

Installs, configures, and maintains approved telecom/network hardware and software components.

Maintains structured cabling systems, telecom systems, WAN, LAN, Cellular, Wireless Networks and local Internet, remote access, VPNs, and connectivity protocols.

Analyses and implements network software or hardware changes.

Works across teams to ensure network/telecom system upgrades and service pack deployments are implemented with minimal impact to production operation.

Establishes WAN, LAN, Wireless device profiles, device environments, directories, and security for networks being installed.

May validate voice network configurations.

Analyses and resolves issues related to facilities bandwidth requirements and capacity planning.

Provides support for connectivity or related network/ communication issues for the user community.

Monitors installed network and telecom equipment.

Monitors ticketing queue and responds to service requests or incidents.

Issues and maintains IP addresses and host names for end user machines.

Installation needs assessment for small to mid-size network/telecom projects, coordination and oversight of contractors and vendors for structured cabling systems, wired and wireless networks.

IT Storage Administration

Administers SANs.

Executes capacity management for systems.

Installs and configures new storage systems.

Defines process for disk space provisioning.

Executes disk space provisioning.

Monitors and reports on disk performance and utilization.

Administers archival activities such as installing, upgrading, configuring, and scheduling and monitoring jobs.

Coordinates data replication procedures.

Maintains and checks the backup jobs and investigates failures.

Facilities Management

Performs activities relating to disaster recovery, and business continuity planning .

Maintains card access systems for employees, contractors, and vendors to ensure proper and adequate access to the general office space and limited access area areas.

Education/ Experience

Typically requires 5+ years of relevant experience deploying and/or administrating infrastructure solutions

Requires strong knowledge and experience with multiple infrastructure solutions

Experience of working in a team

Experience of working in an English speaking technical role

ITIL v3/v4 Foundation

Agile Certification or exposure

Relevant industry certification is preferred.

Essential Software
Skills

Windows Server OS up to and including Server 2022 (5 + Years)

Windows 10/11

Extensive Microsoft 365 knowledge (5 + Years)

Intune Implementation and support experience (5+ years)

Solid Microsoft Azure Experience (5 + Years)

Microsoft Active Directory (5 + Years)

Microsoft AutoPilot

Apple IOS inc Apple Device Enrolment (ADE)

Entra ID

Next Gen AntiVirus

Next Gen Firewalls

SolarWinds Monitoring (or similar)

VmWare Vsphere 7 upwards

Enterprise Backup Systems

Basic PowerShell

MS SQL Server

MS Exchange

SAN Products

Desirable Software
Skills

MS IIS

Mac OS

Manage Engine Service Desk

Alert Logic

Imperva WAF (or similar)

Git hub

Microsoft Power Platform

Amazon AWS

Infrastructure As Code

Linux administration

PDQ Deploy