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Engaged Employer

SirionLabs

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3.8

based on 306 Reviews

1 SirionLabs Customer Success Manager Job

Customer Success Manager

Sirion Pte Ltd

3.8

based on 306 Reviews

8-13 years

₹ 20.12 - 15L/yr (AmbitionBox estimate)

Gurgaon / Gurugram

1 vacancy

Customer Success Manager

SirionLabs

posted 1mon ago

Job Role Insights

Flexible timing

Key skills for the job

Project Management Recruitment Procurement CRM Product Marketing Change Management

+ 2 more

Job Description

The ideal candidate will have proven experience in Customer Success, Account Management, Project Management, Revenue Management, and managing large client portfolios
You will be responsible for driving product adoption, revenue growth through cross-sell and upsell opportunities, and ensuring successful delivery and implementation of our solutions
Excellent communication and collaboration across cross-functional teams are key aspects of this role

What You ll Do:

Act as the primary point of contact for clients, managing relationships, ensuring product adoption, and maintaining high levels of customer satisfaction
Manage a large portfolio of client accounts, ensuring their needs are met, resolving issues, and driving overall success with the company s products/services
Lead implementation and on-going operations for existing and new customers and carry out below tasks
Develop project plan, defining project methodologies and ensuring project resources are in place Drive adoption, increase product stickiness, improve customer satisfaction, and cultivate Sirion advocates to ensure retention and growth Drive business outcomes and maturity within the customer organization through change management, governance, ongoing training and education Establish working relationship with clients lines of business and other key stakeholders to define requirements
Proactively identify, plan and execute against risk to achieve targeted retention and customer health
Hold governance reviews internally as well as with client stakeholders during and after go-live to report progress made and highlight/mitigate any risks
Conduct regular customer cadences to align on value realization, align on agreed business priorities, and provide thought leadership specific to client s evolving business needs
Track and report various work streams delivering contract management services during and post implementation
Identify and execute on cross-sell and upsell opportunities within your portfolio to drive revenue growth and expand the use of our products across the client base
Work closely with Sales, Product, Marketing, and Technical Support teams to ensure clients needs are addressed, and their feedback is incorporated into future product development
Oversee and manage a diverse portfolio of clients, balancing multiple priorities while ensuring consistent engagement and success across accounts
Lead the onboarding and implementation of solutions for clients, managing timelines and deliverables while collaborating with internal teams to ensure a smooth process
Previous experience with a CLM product (Contract Lifecycle Management) or a large SaaS product is a plus Managing and leading the project team Manage and communicate with project stakeholders
Manage the project schedule and budget
Manage the project risk, conflicts and quality

What You ll Need:

bachelors degree in business, Management, or a related field; MBA or relevant certifications preferred
8+ years of experience in Customer Success, Account Management, or related fields
Strong experience in managing large client portfolios and ensuring successful product adoption
Proven track record in identifying and executing cross-sell and upsell opportunities
Experience in project management, customer onboarding, and product implementation
Excellent communication and interpersonal skills, with the ability to engage stakeholders at various levels
Experience working cross-functionally with teams such as Sales, Product, and Engineering
Proficiency in CRM tools and project management software

Employment Type: Full Time, Permanent

Read full job description

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What Customer Success Manager at SirionLabs are saying

4.6

Rating based on 6 Customer Success Manager reviews

Anonymous · Customer Success, Service & Operations in Gurgaon / Gurugram

Likes

The culture at Sirion is one of collaboration. The leadership is open to feedback, and there are great opportunities for skill enhancement. The hybrid work setup helps balance personal and professional commitments.