Premium Employer
i
This company page is being actively managed by
Pando Team. If you also belong to the team, you
can get access from
here
Pando
Compare
All Filters
2 Pando Customer Success Manager Jobs
Customer Success Manager
Pando
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Build Deep Relationships and Drive Product Adoption:
-Engage with stakeholders across all levels of the clientorganization, from operational teams to C-level executives.
-Collaborate with customers to create and execute account plans that define goals, milestones, and KPIs.
-Conduct regular engagements such as solutioning sessions, quarterly business reviews, roadmap discussions, and product training.
-Document the clientbusiness needs, goals, and challenges to guide strategic decision-making.
Retain Customers and Ensure Client Value Realization:
-Analyze product usage data to identify gaps and areas for improved adoption, optimizing the use of Pandosolutions.
-Collaborate with technical experts to offer tailored solutions where standard features do not meet client needs.
-Conduct diagnostics to identify and resolve issues in product setup and usage processes, ensuring clients achieve their desired outcomes.
Inspire Customer Growth and Advocacy:
-Work closely with the sales team to identify upsell opportunities and drive net revenue retention (NRR).
-Encourage satisfied clients to become advocates by participating in case studies, testimonials, and customer reference programs (e.g., G2, Gartner).
-Promote awareness of Pandonew product features and innovations to inspire continued use and advocacy.
Collaborate with Internal Stakeholders Effectively:
-Ensure alignment across internal teams, promoting clarity of actions and smooth transitions between different stages of client engagement.
-Share feedback with product and development teams to inform future enhancements and product evolution.
Revenue Planning and Renewal Management:
-Collaborate with the client team to ensure on-time contract renewals.
-Monitor client metrics and usage data to forecast expansion opportunities and upsell potential.
-Manage invoicing, follow-up on payments, and handle collections to ensure financial compliance and smooth revenue flow.
Requirements
Requirements
-Bachelors Degree: Require a bachelors degree or equivalent.
- Customer-Facing Experience: Previous experience of 2-4 years in a customer-facing role is crucial. This might include positions in customer support, account management, or sales. Prior experience in a CSM role is a plus.
-Product/Service Knowledge: Familiarity with SAAS product is an added advantage.
-Communication Skills: Strong verbal and written communication skills are vital. CSMs need to effectively convey information, listen to customer needs, and engage in clear and concise communication.
- Customer Relationship Management: Ability to build and maintain strong customer relationships is a fundamental requirement. This involves empathy, active listening, and understanding customer goals.
- Problem-Solving: Should be skilled in identifying and resolving customer issues and challenges. This requires critical thinking and creative problem-solving abilities.
- Project Management: Involvement in managing customer success plans, which may require project management skills to set and track goals, timelines, and milestones.
- Data Analysis: Ability to analyse customer data and metrics to track customer health, usage patterns, and opportunities for improvement is often required.
- Customer-Centric Mindset : Should be genuinely passionate about helping customers succeed and be dedicated to their satisfaction.
- Empathy: Ability to understand and relate to customers challenges and concerns is crucial for building strong relationships.
- Proactive: Need to be proactive in identifying and addressing customer needs and issues, rather than simply reacting to problems.
- Team Player: Collaboration with other teams, such as sales, marketing, and product development, is common in CSM roles. Being a team player is important.
- Adaptability: The ability to adapt to changing customer needs and company priorities is valuable in this role.
- Time Management: Often must manage multiple customers simultaneously, so effective time management skills are essential.
- Result-Oriented: Should be driven by customer success and achieving specific goals related to customer retention, upselling, and growth.
Employment Type: Full Time, Permanent
Functional Areas: Customer Service & Operations
Read full job descriptionPrepare for Customer Success Manager roles with real interview advice
People are getting interviews at Pando through
People are getting interviews through
(based on 4 Pando interviews)
Referral
Campus Placement
Job Portal
25%
25%
25%
25% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What Customer Success Manager at Pando are saying
Rating based on 2 Customer Success Manager
reviews
Anonymous · Customer Success
in Chennai, Tamil Nadu
Likes
Flexible working and good benefits
Dislikes
Nothing
Read 2 reviewsCustomer Success Manager salary at Pando
reported by
4
employees
with 9-13
years exp.
₹13
L/yr - ₹16
L/yr
12%
more
than the average Customer Success Manager Salary in India
View more details
What Pando employees are saying about work life
based on 30 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Pando Benefits
Submitted by Company
Balanced work life Learning & certification Celebrations Clubs & recreation Rewards & recognitions Health & wellness
Submitted by Employees
View more benefits 
Compare Pando with
Reliance Industries
Compare
Tata Group
Compare
Aditya Birla Group
Compare
Hindustan Unilever
Compare
Bharti Enterprises
Compare
ITC
Compare
Mahindra & Mahindra
Compare
Godrej Industries Group
Compare
Adani Group
Compare
Bajaj Group
Compare
Aurigo
Compare
Peel-works
Compare
Prime Focus Technologies
Compare
Vyapar
Compare
Yodlee
Compare
Classplus
Compare
Fleetx.io
Compare
Springworks
Compare
thinkbridge
Compare
yellow.ai
Compare
Similar Jobs for you
Pando Chennai Office Location
Chennai, Tamil Nadu Office
VBC Solitaire, T. Nagar
Chennai, Tamil Nadu
Share an Interview