Customer Success Manager (CSM)/ Project Manager

Skills Speaking, Acve Listening, Service Orientaon, Presentaon Skills, Client Relaonships, Emphasizing Excellence, Meeng Creavity, Independence,

Movaon, Reading Comprehension - Understanding wrien sentences and paragraphs in work related documents, Crical Thinking, Acve Learning, Monitoring, Time Management, Negoaon - Bringing others together and

trying to reconcile differences,Coordinaon, Wring - Communicang effecvely in wring as appropriate for the needs of the clients, Leadership,

JD:- As an Associate Manager of Client Success, you will be responsible for driving client engagement and sasfacon by providing world class customer service and delivering the utmost value in our evidence-based soluons. You will serve as an advisor to our clients, owning every phase of the post-sale process from product implementaon and training through product opmizaon and maintenance. The Associate Manager of Client Success will also partner with our internal soluons teams to align and provide insights on client deliverables, as well as translate client feedback into Product requirements. The successful candidate is a strategic, forward thinker and doesn t shy away from helping our clients find creave ways to drive change within their healthcare system. Building relaonships and delighng customers is what he/she lives for, and will go above and beyond to turn the average client into a raving advocate.

Responsibilies Skills: Develop and execute implementaon and training post-sale Manage ongoing client relaonships to drive full soluon adopon and engagement as well as

customer sasfacon. Advise clients on industry best pracces, including workflows and governance models, as well as opportunies to leverage Procured soluons to achieve financial and operaonal targets. Translate client feedback into aconable product road maps, working with our product and markeng teams to advise on aligning our messaging with our ability to address IT system challenges. Develop new ways of analyzing, organizing, and distribung data that create meaning for

various stakeholders. Addressing the Phone calls and Mails. Vendor coordinaon with various vendors. Addressing the mail form users and escalang them to the higher level. Project Management, Presentaon, Documentaon.

Qualificaons: 3+ years experience as a Client Success Manager or relevant experience in management consulng, soware implementaon, or IT and technology soluons. Disncve problem solving and project management skills Strong verbal and wrien communicaon skills Excellent aenon to detail, strong priorizaon skills Ability to travel to client sites as necessary (approx. 30% travel) ITIL and PMP cerficaon would be added advantage

ITIL Cerfied,ITIL Management,ITIL Consultant,PMP Trained,Client Management,Client Servicing,IT Help Desk Coordinator.