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Engaged Employer

Diebold Nixdorf

Compare

3.9

based on 530 Reviews

35 Diebold Nixdorf Jobs

Senior Service Desk Coordinator

Diebold Nixdorf

3.9

based on 530 Reviews

4-6 years

Hyderabad / Secunderabad

1 vacancy

Senior Service Desk Coordinator

Diebold Nixdorf

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Corporate Hardware Networking Service Desk Helpdesk Training

+ 2 more

Job Description

Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.
Required Qualifications

Education or equivalent work experience required.

Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Service Desk Support.

Good local/client's language skills (Written and spoken) as well as business English skills (Written and spoken) required.

Receives incident / service requests from call acceptance and/or level 1 agents and from atomized incidents.

Provides technical support to address more complex / difficult service issues.

Performs technical analysis of specific incidents and service requests, including check of ticket history.

Leverages the corporate knowledge base, log files and journal data to analyze failures and guide customers through incident resolutions steps, including through remote access of the customer environment.

When remote resolution is unsuccessful, provides information, including spare part recommendations, to assist field service technicians with onsite service provision.

Gathers recurring / systemic failure information and develops reports for management.

Provides hardware and software training and advice for less experienced team members.

Employment Type: Full Time, Permanent

Read full job description

Diebold Nixdorf Interview Questions & Tips

Prepare for Diebold Nixdorf roles with real interview advice

People are getting interviews at Diebold Nixdorf through

(based on 28 Diebold Nixdorf interviews)

Job Portal

Walkin

Referral

Company Website

Campus Placement

47%

21%

14% candidates got the interview through other sources.

High Confidence

What people at Diebold Nixdorf are saying

Service Desk Coordinator salary at Diebold Nixdorf

reported by 1 employee with 3 years exp.

₹3.1 L/yr - ₹4 L/yr

36% more than the average Service Desk Coordinator Salary in India

View more details

What Diebold Nixdorf employees are saying about work life

based on 530 employees

68%

58%

53%

78%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Diebold Nixdorf Hyderabad / Secunderabad Office Locations

View all

Hyderabad / Secunderabad (3)

Hyderabad Office

Diebold Hma Private Limited, Flat No-302, Central Court Apartment, Raj Bhavan Road, Somajiguda, Somajiguda Hyderabad
Telangana 500082

Hyderabad Office

Diebold Systems Private Limited, 9th Floor, Vega Building, The V-Ascendas IT Park, Plot No 17, Software, Units Layout, HITEC City, Inorbit Mall Road,D Block, Madhapur Hyderabad
Telangana 500081