Customer Success Manager

Position Overview:

We are seeking a dynamic and experienced Customer Success Manager to join our growing team. As a Customer Success Manager at Naukri.com , you will be responsible in -

• Ensuring our client's success by driving adoption through offline/online training, fostering strong relationships, and providing strategic guidance to maximize the value
• Trusted advisor to our clients, helping them achieve their hiring goals and optimize their recruitment strategies.

Key Responsibilities:

• Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations, including HR, recruitment, and talent acquisition teams.
• Collaborate with clients to understand their unique business needs and objectives, and tailor our platform solutions to align with their goals.
• Provide strategic guidance and best practices to clients to ensure they are effectively utilizing the Naukri platform to achieve their hiring and talent management objectives.
• Conduct regular check-ins, business reviews, and performance analyses to track client satisfaction and platform utilization.
• Proactively identify opportunities for upselling and expansion by understanding clients' evolving needs and suggesting relevant product offerings.
• Serve as the main point of contact for escalated client issues, working closely with cross-functional teams to resolve challenges and ensure client satisfaction.
• Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation of the product platform within their organizations.
• Stay up-to-date with industry trends, competitive landscape, and best practices in HR and skill assessment to continuously enhance our customer success strategies.

Qualifications:

• Master's degree is a plus.
• Proven track record of at least 3 years in customer success or account management roles.
• Strong understanding of HR processes, talent acquisition, and skill assessment methodologies.
• Exceptional communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization.
• Demonstrated experience in managing and growing client accounts, driving upsell opportunities, and achieving revenue targets.
• Problem-solving mindset with the ability to navigate complex client situations and deliver effective solutions.