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2 Info Edge Customer Success Manager Jobs

Customer Success Manager

2-6 years

Noida, Gurgaon / Gurugram, Mumbai

4 vacancies

Customer Success Manager

Info Edge

posted 2d ago

Job Role Insights

Fixed timing

Job Description

Position Overview:

We are seeking a dynamic and experienced Customer Success Manager to join our growing team. As a Customer Success Manager at Naukri.com , you will be responsible in -


  • Ensuring our client's success by driving adoption through offline/online training, fostering strong relationships, and providing strategic guidance to maximize the value
  • Trusted advisor to our clients, helping them achieve their hiring goals and optimize their recruitment strategies.

Key Responsibilities:


  • Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations, including HR, recruitment, and talent acquisition teams.
  • Collaborate with clients to understand their unique business needs and objectives, and tailor our platform solutions to align with their goals.
  • Provide strategic guidance and best practices to clients to ensure they are effectively utilizing the Naukri platform to achieve their hiring and talent management objectives.
  • Conduct regular check-ins, business reviews, and performance analyses to track client satisfaction and platform utilization.
  • Proactively identify opportunities for upselling and expansion by understanding clients' evolving needs and suggesting relevant product offerings.
  • Serve as the main point of contact for escalated client issues, working closely with cross-functional teams to resolve challenges and ensure client satisfaction.
  • Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation of the product platform within their organizations.
  • Stay up-to-date with industry trends, competitive landscape, and best practices in HR and skill assessment to continuously enhance our customer success strategies.

Qualifications:


  • Master's degree is a plus.
  • Proven track record of at least 3 years in customer success or account management roles.
  • Strong understanding of HR processes, talent acquisition, and skill assessment methodologies.
  • Exceptional communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization.
  • Demonstrated experience in managing and growing client accounts, driving upsell opportunities, and achieving revenue targets.
  • Problem-solving mindset with the ability to navigate complex client situations and deliver effective solutions.

Employment Type: Full Time, Permanent

Read full job description

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What Customer Success Manager at Info Edge are saying

5.0
 Rating based on 1 Customer Success Manager review

Likes

Business culture

  • Skill development - Excellent
  • +4 more
Dislikes

Hr polices, appraisal below market standards,

  • Salary - Bad
  • +1 more
Read 1 Customer Success Manager review

Customer Success Manager salary at Info Edge

reported by 15 employees with 4-12 years exp.
Lock Unlock
₹7.5 L/yr - ₹16.3 L/yr
11% less than the average Customer Success Manager Salary in India
View more details

What Info Edge employees are saying about work life

based on 2k employees
57%
64%
64%
99%
Strict timing
Monday to Friday
No travel
Day Shift
View more insights

Info Edge Benefits

Submitted by Company
Employee Friendly Policies
Training & Development
Health & Accidental Insurance
CSR
Reward and Recognition
Internal Career Mobility +2 more
Submitted by Employees
Cafeteria
Health Insurance
Job Training
Team Outings
Free Transport
Work From Home +6 more
View more benefits

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Info Edge Noida Office Locations

View all
Noida Office
Headquarter
Info Edge (India) Limited, B - 8, Sector - 132 Noida
201304
Noida Office
C-133/B, C Block, Sector 2 Noida
Uttar Pradesh 201301

Customer Success Manager

2-6 Yrs

Noida, Gurgaon / Gurugram, Mumbai

2d ago·via naukri.com

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