Upload Button Icon Add office photos
filter salaries All Filters (1)

1 Catchpoint Customer Success Manager Job

Customer Success Manager

3-7 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Customer Success Manager

Catchpoint

posted 2mon ago

Job Description

  • Assume full accountability of the customer journey, from Onboarding through Renewal / Cross-sell, Up sell
  • Conduct regular business reviews and monitor account health to maximize account retention
  • Map Catchpoint s value to client s organization, goals, and challenges to generate growth
  • Drive engagement and adoption of Catchpoint s platform
  • Transform clients into partners, developing champions and obtaining executive alignment
  • Evangelize success outside of the platform by promoting success in client s craft and careers
  • Be a customer advocate while capturing customer feedback for Product and Marketing
  • Partner closely with Catchpoint Sales, Support and other technical teams to ensure an exceptional customer experience
Required Skills Qualification s
  • Bachelors degree or equivalent and 3+ years of experience managing a portfolio of clients, in roles including Customer Success or Account Management
  • Comfortable presenting to a room, aided by strong written and verbal communication skills
  • Confident, high energy, self-motivated and a true team player
  • Experience persuading and satisfying senior and executive level customer contacts across an enterprise
  • Demonstrated ability and desire to work and excel in a fast-paced environment
  • Excellent multitasking and project management skills
  • Understanding of Internet and web applications with a desire learn new technologies
  • Ability to understand and articulate technical concepts and derive solutions
  • Must possess a proven understanding of corporate business world, prior experience in SaaS preferred
  • Proficiency in SFDC and MS Office is a must
  • Experience working on customer renewals preferred

Employment Type: Full Time, Permanent

Read full job description

What Customer Success Manager at Catchpoint are saying

Similar Jobs for you

Customer Success Manager

3-7 Yrs

Kolkata, Mumbai, New Delhi +4 more

2mon ago·via naukri.com

Recently Viewed

write
Share an Interview