Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Cartesian Consulting

Compare

3.4

based on 57 Reviews

1 Cartesian Consulting Customer Success Manager Job

Manager - Customer Success

Cartesian Consulting

3.4

based on 57 Reviews

2-5 years

Mumbai

1 vacancy

Manager - Customer Success

Cartesian Consulting

posted 5mon ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Data Analytics Translation SQL Mining Engineering CRM

+ 4 more

Job Description

1. Interact and manage multiple clients

2. Understand client business and domain from CRM perspective

3. Define the CRM campaign blueprint design

4. Configure and Customize the solution to meet the agreed requirements 5. Prioritize daily operations and activities across multiple clients

6. Lead and own the go live of SOLUS deployment

7. Define and track SOLUS performance KPIs. Proactively intervene to take corrective action 8. Perform Requirement to Solution Feature gap analysis, recommend future enhancements.

9. Actively manage client escalations with speedy, timely and appropriate resolution

Key Skills -

1. Versatile - Able to work on a diverse range of clients and internal teams with seamless transition from one to the other

2. Strong Project and account management skills 3. Experience in CRM driven products, Campaign management exposure is mandatory 4. Data Analysis and mining from predefined views proficient in SQL 5. Strong written communications the role requires simple, quick, and easy translation of

communication between product and client teams 6. Ability to guide the client during the action implementation 7. Good interpersonal and presentation skills

Education:

MBA

2-5 years in relevant roles

Employment Type: Full Time, Permanent

Read full job description